Field Technical Customer Support 2 (Florida)
Company: Life & Safety
Location: Tallahassee
Posted on: April 28, 2024
Job Description:
For this opening we will consider candidates from the following
locations: ,FL,United States - Intrado is looking to hire a -PSAP
(911) -Field Services Tech -to join our Life & Safety business
segment. This role will travel throughout Florida installing and
maintaining -our equipment so candidates must be willing to cover
-a specified region in Volusia County. -Essential Duties:
- Responsible for participating in the maintenance of 911 call
handling and dispatch systems
- Travel to customer sites for maintenance and troubleshooting of
software and hardware
- Provide onsite training for all assigned products
- Troubleshoot and resolve issues with product compatibility and
integrations within scope of responsibility
- Provide remote support to the customers as neededEducation:
- High school diploma or GED required
- Bachelor's degree from an accredited college or university in
MIS or Computer Science preferred Experience:Applicant for this job
will be expected to meet the following minimum qualifications.
- Minimum 2 years of technical customer service experience
required
- Minimum one year installation or software training experience
preferred
- Minimum 2 years experience with networking, Windows based
servers and workstations required
- Minimum 1 year experience with Oracle and SQL preferred
- Certifications (e.g. Cisco Certified Network Associate (CCNA),
Cisco Certified Network Professional (CCNP), Microsoft Certified
System Engineer (MCSE), etc.) preferred
- Basic telephony knowledge (e.. MDF, tip and ring punchdown,
color codes, POTS, etc.) preferred
- Basic knowledge of Word and Excel required
- On-call required and night shift work dependent on customer
request/updates (11pm -6am)Travel:
- Local travel throughout Florida
- Mileage is paid, but candidates must have their own working
vehicleCompensation: -
- Want to love where you work? At Intrado, we offer a
comprehensive benefits package that includes what you'd expect
(medical, dental, vision, life and disability coverage, paid time
off, a 401(k) retirement plan with company match and flexible
spending accounts), and several that go above and beyond (tuition
reimbursement paid parental leave, access to a robust library of
personal and professional training resources, employee discounts,
critical illness, hospital indemnity and pet insurances, identify
protection and more)! -Apply today to join us in -work worth
doing!
- Salary is between $26-30 -to start and will be commensurate
with experience. Role is eligible for on-call and over time pay.
-ABOUT US Intrado is dedicated to saving lives and protecting
communities, helping them prepare for, respond to, and recover from
critical events. Our cutting-edge SaaS company is at the forefront
of transforming the 911 emergency response continuum with next
generation data-driven software. Intrado's solutions allow
enterprises, call takers, dispatchers, and first responders to make
more informed decisions, respond quickly and safely, and ultimately
serve their communities better.Our Company has sales and/or
operations in the United States, Canada and Europe and is an Equal
Opportunity Employer - Veterans/Disabled and Other Protected
Categories. Our Company welcomes and encourages applications of
individuals with disabilities. Accommodations are available on
request for candidates taking part in all aspects of the selection
process. Intrado maintains a Drug Free Workplace.
Keywords: Life & Safety, Tallahassee , Field Technical Customer Support 2 (Florida), IT / Software / Systems , Tallahassee, Florida
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