Investor Liaison
Location: Tallahassee
Posted on: June 23, 2025
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Job Description:
Loans originated by Lennar Mortgage LLC are typically offered
for sale to various investors on the secondary market. These
investors review the loans and communicate any questions regarding
documentation or loan attributes to the Investor Liaison Team which
is a part of Secondary Marketing. These associates are responsible
for ensuring the loans are funded by the investors in a timely
manner which requires a myriad of skills and processes requiring
the associates to interact with many different departments in the
organization. Investor requests can cover any aspect of the loan.
For example, a loan can be suspended for insufficient income
documentation, or for an error on a Closing Disclosure as well as
for a missing executed First Payment letter. Therefore, the
investor Liaison associate must be well versed in all areas of the
loan to be able to determine if the condition is valid. Your
Responsibilities on the Team Each associate is expected to work on
an average of 25-30 conditions each day. This will include: Verify
daily all loans have been delivered / received by the investors to
which they were being shipped. Receive inquiries or suspense
conditions from investors, or Investor / subservicer queue,
regarding loan file documentation / attributes. Verify the
information being requested is accurate which can be documentation
requests for Credit, Compliance and Closing documentation issues.
Based on investors condition review all supporting information to
determine validity of condition and dispute if condition is not
valid and provide supporting documentation as necessary. For
missing documentation, check in Encompass for documents that may
not have transferred to AIQ, or other document repository. Within
24 hours of receipt of Suspense Condition, that cannot be rebutted,
or uploaded to investor, place condition in SMO.net and clear from
Investor / Subservicer Queue. Follow up on conditions placed in
Smo.net every 48 hours until documentation received. Contact
borrowers and outside agencies to obtain documentation on priority
and aged files. Received communications from investors and Lennar
associates should be responded to as soon as practical.
Communication is purpose of Investor Liaison. Associates are
required to clear their conditions in Smo.net within 24 hours of
receiving the documentation addressing the loan suspense. This can
be provided through the Smo Conditions inbox or through the
Received Conditions Queue in Smo.net. Assist post-closing team with
obtaining documentation and correcting closing documents needing to
be executed to ensure insurability etc Maintain accurate notes of
every action taken for each loan, each day, in Smo.net Review
corrected documents and provide to investor to clear funding
conditions Follow up with investors to obtain funding or identify
new conditions within 48 hours, unless there are investor specific
timeframes mandating a longer period. Maintain pipeline daily with
a goal to fund all loans as soon as possible and to meet an average
of 14 days from suspense to funding as possible by investor. Enter
Notes into SMO.net daily documenting all communications and steps
taken towards clearing the loan for purchase. This is a requirement
for every file. Associates provide feedback to investor contact
when a pattern of conditions is detected to review and determine
cause and corrective action. On those occasions when a loan sale is
cancelled, the associate will request the Note back from the
investor. Upon the termination of the processing time needed, if
the note has not been returned, the associate will follow up daily
until the Note is received. Life at Lennar At Lennar, we are
committed to fostering a supportive and enriching environment for
our Associates, offering a comprehensive array of benefits designed
to enhance their well-being and professional growth. Our Associates
have access to robust health insurance plans, including Medical,
Dental, and Vision coverage, ensuring their health needs are well
taken care of. Our 401(k) Retirement Plan, complete with a $1 for
$1 Company Match up to 5%, helps secure their financial future,
while Paid Parental Leave and an Associate Assistance Plan provide
essential support during life's critical moments. To further
support our Associates, we provide an Education Assistance Program
and up to $30,000 in Adoption Assistance, underscoring our
commitment to their diverse needs and aspirations. From the moment
of hire, they can enjoy up to three weeks of vacation annually,
alongside generous Holiday, Sick Leave, and Personal Day policies.
Additionally, we offer a New Hire Referral Bonus Program,
significant Home Purchase Discounts, and unique opportunities such
as the Everyone’s Included Day. At Lennar, we believe in investing
in our Associates, empowering them to thrive both personally and
professionally. Lennar Associates will have access to these
benefits as outlined by Lennar’s policies and applicable plan
terms. Visit Lennartotalrewards.com to view our suite of benefits.
Join the fun and follow us on social media to see what's happening
at our company, and don't forget to connect with us on Lennar:
Overview | LinkedIn https://www.linkedin.com/company/lennar/>
for the latest job opportunities. Lennar is an equal opportunity
employer and complies with all applicable federal, state, and local
fair employment practices laws.
Keywords: , Tallahassee , Investor Liaison, Accounting, Auditing , Tallahassee, Florida