Clinic Receptionist Graceville Express Clinic
Company: Northwest Florida Community Hospital
Location: Graceville
Posted on: May 22, 2023
|
|
Job Description:
Promotes good will and fosters positive relationships with
patients; acts as a liaison between patients, patients' family, and
the clinic. Provides clerical services in an organized manner that
reflects initiative, flexibility, competence and responsibility
under the direct supervision of a Physician, Nurse Practitioner and
Practice Manager. Communicates organizational billing and
collections practices; addresses patient's questions, complaints,
problems and concerns regarding billing and/or collections;
performs clerical duties such as answering telephones and
scheduling patients.Interviews patients to gather demographic and
insurance information in order to register the patient in the
computer system; establishes a patient record; provides required
notices to patients; obtains authorizations, certifications and
referrals from insurance companies; identifies patient financial
responsibilities and collects payments.Education:High school
diploma or equivalent requiredExperience:A minimum of one (1) year
experience in a customer-focused industry is required; experience
in healthcare patient registration with in-depth knowledge of
patient registration process, healthcare billing and reimbursement,
insurance verification and pre-certification, medical terminology,
financial counseling and negotiating skills preferred.Licenses,
Certifications and/or Registrations:Certified Healthcare Access
Associate (CHAA) preferredSpecialized Knowledge and
Skills:Exceptional interpersonal communication, customer service
and critical thinking skills; knowledge of principles and practices
of patient registration, insurance reimbursement, governmental and
other payer source billing, credit and collections, cashiering and
admitting; familiar with functions, capabilities and operation of
computer based billing, patient accounts, and registration
management systems.Supervised by: Clinic Physician, ARNP and the
Practice ManagerSupervises (Headcount):Supervises (Job titles):For
Direct Patient Care Positions OnlyMust have the knowledge and
skills necessary to provide patient care as defined by job
responsibilities and performance standards in this job description
to include Patient Safety Performance Standards for the identified
population served below:Pre-term/High Risk NeonateNeonate (newborn
to 28 days)Pediatric (One month to 12 years)Young Adult (18 to 35
years)Adult (35 to 65 years)Geriatric (65 years and over)ESSENTIAL
FUNCTIONS OF COMPETENT PERFORMANCE FOR THIS POSITIONActs as a
liaison between patients and the clinic; promotes positive customer
service at all timesAnswers telephone in a courteous manner; takes
messages accurately and follows up with physician when
necessaryAssists under the direction of the Patient Access Manager
in the performance of business-related functionsUses applicable
scripts to communicate policies and procedures to patients related
to billing, collection and financial assistance
programs.Demonstrates effective communication with other
departments; acts as an ambassador by avoiding responses that might
initiate controversy and deliberately selecting responses that will
encourage and foster a sense of being served.Registers patient
accurately and timely in the EHR/PM system; makes changes and/or
follows up as needed.Verifies patient's insurance eligibility each
visit; pre-authorizes insurance coverage by appropriate means to
ensure timely payment.Copies insurance cards on all patients each
time their insurance changes and scans it into CPSI.Reviews
patients account for any unpaid balances prior to service;
communicates to patient accordingly.Collects all applicable
co-payments, co-insurances, deductibles, or cash payments at the
time of visit.Submits all required reports and/or cash payments to
the Patient Access Manager at the end of each day.Notifies
appropriate management of any changes to patient accounts that
affect charging and/or billing.Assists under the direction of the
physician and nurse practitioner in the performance of
clinical-related functionsInventories medical supplies as needed
for clinic.Maintains the housekeeping and maintenance of the
patient's environment; empties trash from the patient's room at the
end of each day.Communicates with staff; stays accessible to staff
and provides assistance, keeps Administration informed of
departmental issues.Implements new and innovative ways to reduce
cost or increase productivity; increases working knowledge of CPSI
system; improves departmental customer service
standardsDemonstrates a strong commitment to budget guidelines;
recommends methods to increase revenue or decrease costs; complies
with billing requirements.Participates in hospital activities;
takes initiative in Process Improvement; promotes the hospital
throughout the community; enforces hospital policies; exhibits
leadership qualities.Creates a positive atmosphere with
coworkers.Demonstrates critical thinking in the performance of
duties and the ability to problem solve technical issues.Take
initiative to read all posted memos, minutes of meetings, policies,
procedures, job description and notices and holds self accountable
for the content within.Maintains a clean and organized work area;
takes responsibility for the presence of all public areas in the
clinic; notifies appropriate personnel of areas that require
attention.Commits to outstanding guest relations and customer
service; provides excellent customer service to meet the
expectations of patients, visitors, and fellow associates;
maintains courteous and professional conduct.Demonstrates teamwork;
supports, assists, and praises fellow associates whenever possible;
feels a sense of ownership and takes pride in the Hospital; looks
beyond assigned tasks to achieve goals.Supports and promotes the
Mission, Vision, and Values; adheres to all Hospital policies and
procedures; commits to the Standards of Conduct; maintains
professional appearanceNorthwest Florida Community Hospital is
committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free
of discrimination and harassment. All employment decisions at
Northwest Florida Community Hospital are based on business needs,
job requirements and individual qualifications, without regard to
race, color, religion or belief, national, social or ethnic origin,
sex (including pregnancy), age, physical, mental or sensory
disability, HIV Status, sexual orientation, gender identity and/or
expression, marital, civil union or domestic partnership status,
past or present military service, family medical history or genetic
information, family or parental status, or any other status
protected by the laws or regulations in the locations where we
operate. Northwest Florida Community Hospital will not tolerate
discrimination or harassment based on any of these characteristics.
We encourage applicants of all ages.Please note that as a
requirement for employment with Northwest Florida Community
Hospital, prior to an employee's start date, the employee will be
required to have either:a) an approved religous or medical
exemption from the COVID-19 vaccinationb) at least the 1st dose of
a multi-dose COVID-19 vaccination seriesc) completed single-dose
COVID-19 vaccinationIn addition, as part of our commitment to
quality and excellence, Northwest Florida Community Hospital will
continue to maintain a safe, healthy environment for you by
requiring all applicants, who are tentatively selected for a
position, to submit to a criminal history check and screening for
illegal drug use prior to appointment for a job.Final confirmation
of any job offer will be contingent upon successful completion of
all pre-employment requirements, to include undergoing a
pre-employment drug screening, and that failure to submit to such
screening, the falsification of a screen, or a positive finding on
a test will remove the applicant from consideration for employment
for one year.
Keywords: Northwest Florida Community Hospital, Tallahassee , Clinic Receptionist Graceville Express Clinic, Administration, Clerical , Graceville, Florida
Click
here to apply!
|