Intake Specialist
Company: AMBER HALL LAW
Location: Tallahassee
Posted on: January 1, 2026
|
|
|
Job Description:
Are you a personable, detail-oriented professional with a
passion for helping people during one of the most challenging
moments of their lives? Amber Hall Law is seeking a high-energy,
highly organized Intake Specialist to serve as the firm’s first
point of contact for new clients and ensure a seamless onboarding
experience from the very first call. The ideal candidate is an
excellent communicator, compassionate yet efficient, and confident
in managing multiple inquiries in a fast-paced environment. This
role requires someone who can gather critical case information,
build trust quickly, and set each new client up for success as
their case enters the pre-suit process Compensation: $45,500 -
$52,000 yearly DOE plus performance-based bonuses Responsibilities:
Client Communication & Onboarding: Serve as the first point of
contact for potential clients. Conduct compassionate, thorough
intake calls to gather key facts, explain the firm’s process, and
ensure clients feel supported from day one. Case Screening &
Evaluation: Assess new inquiries to determine case viability based
on firm criteria, accident details, injuries, treatment, and
liability information. Escalate high-priority cases to the attorney
promptly. Documentation Collection: Obtain essential documents from
clients—photos, insurance information, accident reports, medical
provider details, and any available evidence needed to open the
file properly. Insurance Verification: Confirm the correct at-fault
carrier, claim number, and policy limits when possible. Ensure
accurate information is recorded before the case transitions to
pre-suit. Initial Records Requests: Send requests for basic
incident reports or available documentation needed at intake (e.g.,
crash reports, property incident reports, police exchange cards).
Case Setup in Case Management Software: Create and organize new
case files in the firm’s case management system. Input all required
data, upload documents, and ensure all initial tasks, tags, and
deadlines are accurately set. Client Follow-Up: Maintain consistent
communication with new clients during their first weeks of
treatment to ensure they are connected with proper providers and
understand the next steps. Coordination with Pre-Suit Team:
Collaborate with case managers to ensure a smooth and complete
handoff once intake is finalized, and all required information has
been collected. Professional Representation: Uphold the firm’s
standard of excellence by providing compassionate, clear
communication that reflects Amber Hall Law’s commitment to client
care and justice. Qualifications: Talented verbal communicator and
writer Must have great time-management skills, and organizational
skills Sales or customer service experience highly valued Previous
legal experience highly valued Possesses outstanding communication
skills and sense of empathy Solid data entry, spreadsheet
management, and computer skills About Company AMBER HALL LAW is a
powerhouse personal injury firm driven by a passion for justice and
client care! We’re all about making a real impact, helping clients
get the care and compensation they deserve with dedication and
tenacity. Our team thrives in a high-energy, positive environment
that’s all about growth, teamwork, and winning for clients. Here,
success isn’t just a goal – it’s the standard. Join us and be part
of a dynamic team making a difference every day! WHLAW2
Compensation details: 45500-52000 Yearly Salary
PI148868448ce7-37456-38659429
Keywords: AMBER HALL LAW, Tallahassee , Intake Specialist, Administration, Clerical , Tallahassee, Florida
