Assistant Office Manager
Company: Coast Dental
Location: Tallahassee
Posted on: April 2, 2026
|
|
|
Job Description:
Description Job Purpose: This position acts as an active member
of the front office team and is responsible for providing support
to patients and other office team members using excellent customer
service and communication skills. Duties and Responsibilities: Work
collaboratively with the Office Manager to ensure all patients are
provided with prompt, quality customer service. Follow all Accounts
Receivables policies. Offer patients alternate means of payment,
e.g. third-party financing. Provide effective customer service
skills via in-person, telephone and email, as needed. Build a
productive appointment schedule and ensure patients are
re-appointed prior to leaving and/or if patients cancel existing
appointments. Explain treatment plans to patients when necessary.
In Office Manager’s absence, ensure daily deposits are completed on
time and with accuracy, and maintain control of petty cash for the
office. Use effective communication ensuring cooperation between
the front office team and back office team (including reading and
responding to email, filtering down newsletters and announcements,
policy updates, correspondence, training, meeting and webinar
information, and appropriate data). Respond to all patients
(general dentistry and specialty) and manage patient complaints in
a timely and professional manner. Ensure timeliness and accuracy of
online and paper documents and forms. Ensure team safety and
workers’ compensation claims are reported timely and accurately,
and post-accident investigation is completed; ensure team completes
annual Bloodborne Pathogens training via Coast Dental’s online
training portal; ensure Safety Data Sheets (SDSs) for each location
are accurate and posted on Coast Dental’s online Document Library;
track, exchange and review office radiation/dosimeter badges.
Complete insurance verifications two (2) business days prior to
patients’ visits to determine coverage and benefit limits; link
insurance in EagleSoft appropriately. Complete the walkout
(billing) process with each patient by reviewing charts to ensure
that all information and procedures are properly documented and
match the routing slip that the Doctor has submitted. Complete the
End-of-Day process, including insurance claims submissions and pre-
determinations/pre-authorizations, as directed by the Office
Manager. Participate in morning huddles, chart reviews and routine
office meetings. Participate in office checklist duties as
assigned. All other duties and responsibilities as assigned.
Additional Responsibilities: Basic clerical and administrative
skills. Effective communication; demonstrates professional and
courteous phone etiquette. Working knowledge of online search
engines, e.g. Microsoft Edge, Chrome, etc. required. Experience
with dental practice management software, such as EagleSoft,
preferred. Basic knowledge of insurance processes and dental
terminology preferred. Effective time management skills with the
ability to manage multiple tasks and priorities. Positive attitude
(motivation, team player). Appearance (professional, clean, neat,
meets company standards). Qualifications Associate degree in
business, or equivalent, and two years working experience
preferred. Has a working knowledge of front and back office
healthcare operations. Prior management experience a plus.
Keywords: Coast Dental, Tallahassee , Assistant Office Manager, Administration, Clerical , Tallahassee, Florida
