Service Operations Manager
Company: Residential Elevators
Location: Tallahassee
Posted on: November 26, 2025
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Job Description:
Job Description Residential Elevators is a family-owned business
and the only full-service elevator company in the country. Our
employees handle the manufacturing, design, and installation of
each of our elevators. We are actively seeking a Service Operations
Manager to oversee the onsite day to day operations of the
Residential Elevator’s customer service call center. This includes
but not limited to: compliance with policies, operations, and
initiatives, as well as, develop a high level of service standards
focused on reducing response times and exceeding customer
expectations during each interaction. This role will also implement
systems to report on service metrics, including customer feedback,
trends in product or service issues, then align customer service
activities and initiatives to enhance the objectives of the
organization. The position is a day shift, that is primarily a
Monday to Friday role. However, there may be weekends as needed.
Duties/Responsibilities: Oversees the daily workflow of the
department. Manage a team of Account Representatives. Recruits,
interviews, all department hires. Drafts, implements, and executes
policies and procedures to facilitate a superior customer service
experience. Establishes and exceeds performance metrics, and
delivers a high-level of service standards. Develops and implements
methods to assess, and analyze customer feedback, Enact training
and quality assurance programs for Account Representative team.
Identifies and recommends expansions to technology, equipment, and
policies that may improve customer service. Acts as a liaison
between the customer service department and other divisions in the
company. Drafts and implements the department’s budget. Performs
other related duties as assigned. Requirements Three years'
management experience in an unscripted call center environment is
required. Prior leadership experience in the technical product
industry with multi-state territories is preferred. Experience with
supporting a high-end product or high finance is preferred. Skills
Necessary: Excellent verbal and written communication skills.
Excellent interpersonal skills. Ability to interact with all levels
within the company. Excellent organizational skills, with a focus
on attention to detail. Strong analytical and problem-solving
skills. Proficient with Microsoft Office Suite or related software.
Education Bachelor’s degree is preferred, but not required. This
position is based in our home office in Tallahassee, FL. Only
candidates in Leon County, FL, Wakulla, County FL, Grady County, GA
and Thomas County, GA will be given consideration, as there is no
relocation assistance for this position. This position is also NOT
remote. Residential Elevators is a drug-free workplace. Residential
Elevators in an Equal Opportunity Employer. We welcome veterans.
Benefits: 401(k) 401(k) matching Dental insurance Health insurance
Paid time off Vision insurance
Keywords: Residential Elevators, Tallahassee , Service Operations Manager, Customer Service & Call Center , Tallahassee, Florida
