Service Delivery Engineer I
Company: One Call
Location: Tallahassee
Posted on: May 15, 2022
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Job Description:
Service Delivery Engineer IIntermediate professional role.
Moderate skills with high level of proficiency. Works under general
supervision with increased latitude for independent judgment.
Identifies non-routine issues and routes/escalates to appropriate
team member. Works on multiple concurrent projects of medium
complexity. Is an active team member, contributes to complex
projects to gain experience, shares ideas and suggests process
improvements appropriate for level of experience. Consults with
senior peers on semi-complex processes to learn through experience.
Typically requires a minimum of 3 - 5 years of experience in
service delivery/Production Support Network Support.PREFERRED:ITIL
V3 or V4 CertificationPrior experience working a hybrid multi-cloud
environment (Azure) environmentPrior experience with Cloud
Operations (Azure) to include the following:Monitoring and
reporting on cloud usage and configuration by teams and
usersDefining standards and templates for configuration and usage.
Setting up policies and notifications when assets drift from
desired state.Automating fix, terminate or right size
infrastructure that does not meet standards. - Same for
on-prem.Finding actively running cloud resources that are unused.
Cost savings opportunity.Building a baseline for utilization and
performance - -JOB SUMMARY: Performs support activities required to
maintain a high level of availability and stability for one or more
applications including but not limited to, incident/problem
analysis and resolution, change deployment and certification,
application performance, application operations management, and
development support. -GENERAL DUTIES & RESPONSIBILITIES: --- - - -
- - - - - Provides technical support activities for a software
production processing environment. --- - - - - - - - - Installs,
maintains and supports application/source code and/or its
components and subsystems, including 3rd party software. --- - - -
- - - - - Detects, diagnoses, and reports related problems. --- - -
- - - - - - Analyzes and resolves incidents, problems, or known
errors related to failures in application and supporting software
components. --- - - - - - - - - Provides technical assistance to
programming staff in the analysis of application software amends,
performance, and resource consumption. --- - - - - - - - - Creates
and maintains complete documentation relative to the support of
application software. --- - - - - - - - - Provides twenty-four-hour
support for applications and supporting software. --- - - - - - - -
- Provides consultation to internal users with regard to software
capabilities and use. --- - - - - - - - - Follows escalation
procedures, when appropriate, to resolve incidents, problems or
known errors in a timely manner. --- - - - - - - - - Uses
appropriate diagnostic tools to isolate and resolve incidents,
problems or known errors. --- - - - - - - - - Assists development
teams in requirements definition, system design and delivery of
projects. --- - - - - - - - - Verifies technical specifications for
development projects. --- - - - - - - - - Acts as project
liaison/Services Delivery advocate on projects. --- - - - - - - - -
Assists client support with development of internal and client
directed communications related to incidents, problems or known
errors. --- - - - - - - - - Plans and supports application specific
disaster recovery activities, including development and maintenance
of documentation. --- - - - - - - - - Conducts production support
validations/certifications and accepts turnover from development.
--- - - - - - - - - Provides standardized operational reporting
metrics to business as well as information technology management.
--- - - - - - - - - Monitors and maintains product availability,
capacity and performance for products based on defined service
level. --- - - - - - - - - Provides support to the application
security functionality and related administrative and audit
services. --- - - - - - - - - Participates in change management
reviews, confirmation of changes implemented and validate
associated documentation. --- - - - - - - - - Ability to provide
on-call support and extended working hours when called upon and
willingness to accept periodic rotation to primary 24hour on-call
role, responding within prescribed response times. --- - - - - - -
- - Performs other related duties as assigned. -EDUCATIONAL
REQUIREMENTS: Associate degree or bachelor's degree or the
equivalent combination of education, training, or work experience.
-GENERAL KNOWLEDGE, SKILLS & ABILITIES: --- - - - - - - - -
Communicates ideas both verbally and in written form in a clear,
concise, and professional manner appropriate to audience including
executive levels --- - - - - - - - - Requires a working knowledge
of applications and utilities used by supported products --- - - -
- - - - - Skill in basic diagnostic techniques and corrective
actions to resolve day-to-day problems --- - - - - - - - - Ability
to demonstrate interpersonal and teambuilding skills and manage
conflict --- - - - - - - - - Ability to understand and apply
concepts --- - - - - - - - - Ability to analyze and solve problems
using learned techniques and tools including escalation practices
--- - - - - - - - - Skilled use of Microsoft Office package and
related software applications is required --- - - - - - - - - Team
skills, including the ability to establish and maintain effective
working relationships --- - - - - - - - - General business skills,
industry knowledge, financial management and planning skills --- -
- - - - - - - Strong analytical, statistical, and problem-solving
skills --- - - - - - - - - Ability to utilize judgment in decision
making process and decisions related to job tasks --- - - - - - - -
- Strong organizational skills and ability to handle multiple tasks
and meet deadlines --- - - - - - - - - Requires the ability to
establish and maintain effective working relationships with all
levels of management (internally/externally), employees, clients
and public
Keywords: One Call, Tallahassee , Service Delivery Engineer I, Engineering , Tallahassee, Florida
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