Network Engineer Level III

Company: Inspired Technologies, Inc.
Location: Tallahassee
Posted on: March 15, 2023

Job Description:

This can be a fast-paced environment requiring multi-tasking as you resolve advanced issues and engineer new solutions. Technician receives customer service requests via phone or email to perform remote or onsite technical support for customers' IT network, server, and workstation systems. Technician will monitor and respond to incoming support requests via phone, email, and our ticketing system. Technician is responsible for attempting resolution of any ticket and escalate tickets not able to complete themselves or contact vendors for support to complete ticket as necessary. Technician will contribute to company's knowledgebase to maintain customer documentation and troubleshooting steps. Technician will also be encouraged to further education through reading, research activities and certifications.

This position will work directly with our Tier 3 group of consultants and engineers. This group is responsible for several tasks including troubleshooting escalated issues, configuring network equipment, installing servers, and performing migrations between on-premise and cloud solutions.

Ideal Candidate:

Has experience in providing IT support for a company or with a Managed Services Provider (MSP)

Strong computer hardware, software, and networking skills (Primarily Windows environments)

Has a passion for computers and technology

Has a desire to help others

Is comfortable meeting and speaking to new people

Excellent listening skills to understand client computer problems

Works well under pressure

Excellent time management and organization skills

Excellent troubleshooting and problem solving for hardware and software issues

Resourceful for finding solutions independently for new/unknown issues or only needs minimal assistance to find a resolution

Can follow instructions

High attention to detail

Works well with others

Can communicate clearly in English (both spoken and written)

Available Monday-Friday 8am-5pm

Willing and able to work occasional evenings and weekends

Provide remote and onsite IT technical support to client end users with the highest quality in customer service

Create and process all customer service requests to resolve client issues in a timely fashion

Perform onsite technical support and system installation at client sites

Utilize research tools for reviewing client documentation as needed in support activities

Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting

Thoroughly document all client support services on support tickets with items such as specific steps taken to resolve issues

Complete technical support projects and tasks as assigned by manager

Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service, for example after hour service

Develop & present monthly ongoing training activities to your manager and complete activities as outlined

Attend company meetings as required

Knowledge & Experience:

Minimum 5 years IT working experience/network administration

Preferred 2 years' experience working for an IT company or Managed Services Provider (MSP)

Excellent problem-solving skills to be able to efficiently work client troubles to resolution using your knowledge, experience, system documentation, vendor support and online resources

Ticket System - ConnectWise (Preferred), Autotask, or other ticket system

Remote Monitoring & Management (RMM) - N-Central, Continuum, Autotask Endpoint Management (AEM), etc.

Technology - Extensive knowledge and understanding of the following technologies:

Server Operating Systems and Roles

Microsoft Server Operating Systems

Microsoft SQL Server

Microsoft Exchange

Active Directory, DHCP, DNS

Microsoft Cloud

Azure

K8S

Office 365

SharePoint

OneDrive

Teams

Routing and Switching

Firewalls (Cisco ASA, Palo Alto, etc.)

Managed Switches (Cisco, Brocade, etc.)

Wireless Systems (Cisco, Meraki, Ubiquiti, etc.)

Virtualization

Hyper-V

VMware

Applications and Services

Veeam

Datto

Microsoft Office

Microsoft Visio

Hardware

Dell/HP Servers

Dell/Lenovo/HP Client Workstations and Laptops

Security

Network Vulnerability Scanners (RapidFire, Tenable, etc.)

Pen Testing

IDS/IPS Solutions

Content Filtering solutions

Additional Requirements:

Clean driving record

Pass background check & drug test

Job Type: Full-time

Salary Range: $80,000 to $135,000 (Salary Commensurate with Candidate Experience and Validated Work History)

Experience:

IT Managed Service Provider (MSP): 2 years

Network Administration: 5 years

Education:

High school or equivalent

Ideal Certifications:

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Azure Administrator

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

Required work authorization:

United States

Physical Requirements

Must be able to lift, pull, and push up to 50 pounds

Frequent bending, stooping, crawling, lifting, and reaching

Ability to drive a pick-up truck or van

Must be able to operate computer equipment for extended periods of time

Must be able to stand for extended periods of time

Must be able to drive a vehicle physically and legally

Flexible to work after hours and on weekends as needed

Disclaimer

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities in this position. Management reserves the rights to add, modify, or change the essential functions of the job.

PI202826530

Keywords: Inspired Technologies, Inc., Tallahassee , Network Engineer Level III, Engineering , Tallahassee, Florida