Support Desk Technician

Company: Inspired Technologies, Inc.
Location: Tallahassee
Posted on: May 10, 2025

Job Description:

Employe Benefits Provided: 401k with Company Matching & Company Sponsored Health Care
Inspired Technologies has an exciting opportunity to join our team as a Support Desk Technician. Serving as the first point of contact, you would provide a wide range of technical support for Inspired Technology clients. This role will be responsible for responding to and resolving customer requests. This position involves direct client interactions to determine how we can best solve a customer's problems using internal resources and technical knowledge.
Ideal Candidate:


Possess experience in providing IT support for a company or a Managed Services Provider


Strong computer hardware, software, and networking skills (primarily Windows environments)


Has a passion for technology


Has a natural desire to help others


Is comfortable meeting and speaking to new people


Excellent listening skills to understand clients' technical issues


Works well under pressure


Excellent time management and organization skills


Excellent troubleshooting and problem solving for hardware and software issues


Resourceful in finding solutions for new/unknown issues


Can follow instructions


High attention to detail


Works well with others


Can communicate clearly in English - read and write


Available Monday - Friday 8am - 5pm


Willing and able to work some evenings and weekends


Essential Functions:


Consistently work with a customer service-oriented mindset


Efficiently handle and address all customer service inquiries to ensure prompt resolution of client concerns


Perform onsite technical support and system installations at client sites


Utilize research tools for reviewing client documentation as needed for support activities


Maintain and update technical knowledgebase to ensure accurate information


Thoroughly document all client support services on support tickets that include specific steps taken to resolve issues


Complete technical support projects and tasks as assigned by manager


Perform timely follow up with clients by email or phone to verify success of support activities when client is not immediately available for feedback.


Attend company meetings as required


Knowledge & Experience:


Ticket System - ConnectWise (Preferred), Autotask, Kaseya, or other PSA ticket system
Remote Monitoring & Management (RMM) - N-Central, Continuum, Autotask Endpoint Management (AEM), or comparable
Technology - Knowledge and understanding of the following technologies:
Server Operating Systems and Roles
Microsoft Server Operating Systems
Active Directory, DHCP, DNS
Microsoft Azure
Microsoft 365
SharePoint
OneDrive
Teams
Microsoft Office
Basic Hardware Troubleshooting
Dell/HP Servers
Dell/Lenovo/HP Client Workstations and Laptops
Basic Understanding of IT Security


Requirements:


Clean driving record
Pass background check & drug test


Experience:


IT Managed Service Provider (MSP): 1-2 years desired
Level 1 Help Desk or Support Desk Experience


Ideal Certifications:


Comptia A+, Network +, Security +, Server +


Required work authorization:


United States


Physical Requirements


Must be able to lift, pull, and push up to 50 pounds
Frequent bending, stooping, crawling, lifting, and reaching
Ability to drive a pick-up truck or van
Must be able to operate computer equipment for extended periods of time
Must be able to stand for extended periods of time
Must be able to drive a vehicle physically and legally
Flexible to work after hours and on weekends as needed


This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities in this position. Management reserves the rights to add, modify, or change the essential functions of the job.
Compensation details: 16-23 Hourly WagePI304190dacf55-25660-28966464

Keywords: Inspired Technologies, Inc., Tallahassee , Support Desk Technician, Engineering , Tallahassee, Florida