TallahasseeRecruiter Since 2001
the smart solution for Tallahassee jobs

Senior Technical Support Engineer

Company: Assurant
Location: Tallahassee
Posted on: August 13, 2019

Job Description:

The Assurant Global Technology ETS Operations Sr. Tech Support Engineers primary role is to provide With moderate direction, is responsible for the administration and support of Distributed Computing System(s), applying general business/industry knowledge. Administers and operates the day to day server infrastructure including, system monitoring, testing, implementation, and documentation of technology solutionsPrimary Job Accountabilities/Responsibilities

  • The Sr. Tech Support Engineer will provide expert level technical support and in-depth root cause analysis to be focused on the resolution of incidents and problems within the enterprise.
  • The Sr. Tech Support Engineer will focus on proactive support activates, such as participating in vendor driven risk assessments, completing preventative maintenance and performance tuning exercises.
  • The Sr. Tech Support Engineer will provide escalation level support for area where they are a Subject Matter Expert and will work to cross-train peers in their areas of expertise.
  • In addition to the above, the Sr. Tech Support Engineer will have the following responsibilities :Complete advanced administration, in the planning, coordination, scripting, and implementation of releases, upgrades, or changes to distributed systems within the enterprise. Develop, test and implement technical procedures and supporting documentation to maintain or expand service levels. Evaluate products, services, applications/tools, software, and industry developments for potential business impact Participate in medium to large business projects; lead small to medium infrastructure projects Performs system maintenance as assigned on Distributed Computing System(s) or its related components. Provides level of support for problem resolution both internally and externally Participates in 24 x 7 on-call rotation. Work non-core hours, weekends and holidays as needed. Travel as needed to support business objectives Responsibility for work of others. Provides mentoring (guidance, assistance, and training) across all of Global Technology. Also, plays a leadership role across all of Global Technology.Financial Responsibility Plays a minor role in budget process, providing input on budget items related to proactive services and environmental monitoring.Qualifications/Requirements:Basic Qualifications Required - Experience, Skills, and KnowledgeOther RequirementsBasic Qualifications Required - Experience, Skills, and Knowledge
    • Completion of Bachelors degree in MIS, CS, Technical Certification and/or 4 8 years of increasingly responsible professional experience.
    • Requires excellent demonstrated oral, written, interpersonal, and communication skills
    • Requires in-depth knowledge of server technologies employed; hardware, O/S, and related tools and applications.
    • Requires basic knowledge of networking components and services such as TCP/IP protocols, DHCP and DNS technologies, and LAN/WAN topologies and transports.
    • Requires basic knowledge of Fiber Channel based SAN technologies.
    • Requires advanced technical diagnostic and research skills.
    • Requires strong customer service orientation, proven dependability, promptness, and a solid attendance history.
    • Produces clear and comprehensive technical practices and procedures.
    • Provides training and answers questions for technical and non-technical staff. This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone. Employee is occasionally required to stand and walk, lift, carry and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to talk and hear. Required to use hands to finger, handle, or feel objects, tools or controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Other Requirements
      • Expert Level knowledge of core Windows Operating System functionality.
      • Expert Level knowledge of Active Directory Operations and Troubleshooting.
      • Proficiency with a subset of the following Microsoft Technologies
        • Microsoft Virtualization/Cloud Technologies
          • Hyper-V Server (Core Installation)
          • System Center Virtual Machine Manager
          • Azure
          • Azure Site Recovery/Hyper-V Replication
          • Microsoft Failover Clustering
          • Microsoft File Services (DFS-R, SMB/CIFs)
          • Performance Analysis & Advanced Troubleshooting.
          • Strong working knowledge of Cisco UCS infrastructure and related technologies.
          • Proficiency with VMware virtualization technologies
          • Proficiency with performance tuning and troubleshooting.
          • Strong problem management skills, familiarity with ITIL Problem Management process.
          • Requires a general knowledge of the business environment. Preferred Experience, Skills, and Knowledge
            • Relevant industry certifications (Microsoft, VMware, Cisco,Etc.).
            • A functional knowledge of PowerShell with the ability to create scripts of moderate complexity (Function Creation, Workflows, Logic Gates, Error Handling, Input Validation, Logging)
            • Familiarity with IBM BigFix (Tivoli End Point Manager) and the Relevance language.
            • Experience with Microsoft Terminal Server, Citrix Technologies and or Dell vWorkspace.

Keywords: Assurant, Tallahassee , Senior Technical Support Engineer, Engineering , Tallahassee, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Integration Engineer
Description: Integration Related Experience 3 or more years' experience with public health programs, data systems, and/or projects such as Electronic Lab Reporting ELR , Electronic Test Orders and Results ETOR , (more...)
Company: Ruvos
Location: Tallahassee
Posted on: 08/18/2019

Service Technician
Description: About Us br br Welcome to Legacy Toyota Legacy Toyota located in Tallahassee, Florida is the volume dealership in the Big Bend area of Northern Florida. Our community minded family business is dedicated (more...)
Company: Legacy Toyota
Location: Tallahassee
Posted on: 08/2/2019

Field Technician
Description: Field Technician Job Description: Performs installation and service of weather sensors and media devices throughout the eastern United States. Duties include, but are not limited to: Cabling integration (more...)
Company: WeatherSTEM
Location: Tallahassee
Posted on: 08/3/2019


Road Mechanic / Field Service Technician
Description: Join Our Team Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to (more...)
Company: Sunbelt Rentals, Inc.
Location: Tallahassee
Posted on: 08/10/2019

Automotive Service Technician
Description: About Us Welcome to Legacy Toyota Legacy Toyota located in Tallahassee, Florida is the volume dealership in the Big Bend area of Northern Florida. Our community minded family business is dedicated to (more...)
Company: Legacy Toyota
Location: Tallahassee
Posted on: 08/2/2019

Experienced Remediation Engineer
Description: Looking for a place to grow your career A place where you can work with industry-recognized professionals who are solving tough environmental problems Geosyntec is the place for you We are seeking (more...)
Company: Geosyntec Consultants
Location: Tallahassee
Posted on: 08/19/2019

Experienced Service Technician
Description: About Us Welcome to Legacy Toyota Legacy Toyota located in Tallahassee, Florida is the volume dealership in the Big Bend area of Northern Florida. Our community minded family business is dedicated to (more...)
Company: Legacy Toyota
Location: Tallahassee
Posted on: 08/3/2019

Service Technician Experience Required
Description: About Us -- Welcome to Legacy Toyota Legacy Toyota located in Tallahassee, Florida is the volume dealership in the Big Bend area of Northern Florida.-- Our community minded family business is dedicated (more...)
Company: Legacy Toyota
Location: Tallahassee
Posted on: 08/13/2019

Entry-Level Environmental Engineer or Geologist
Description: Looking for a place to start your career A place where you can work with industry recognized professionals who are solving tough environmental problems Geosyntec is the place for you As an entry-level (more...)
Company: Geosyntec Consultants
Location: Tallahassee
Posted on: 08/6/2019

Senior Mechanical Engineer
Description: Salary/Rate N/A Permanent Location US-FL-Tallahassee, United States Posted By Wood. Date Posted 14 minutes ago Expires 01 Sep 2019 Qualifications None Senior Mechanical Engineer in US-FL-Tallahassee, (more...)
Company: Wood
Location: Tallahassee
Posted on: 08/14/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Tallahassee RSS job feeds