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Environmental Services / Custodial Operations Manager 2

Company: Sodexo USA
Location: Tallahassee
Posted on: May 14, 2020

Job Description:

Unit DescriptionLet your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 for a healthcare account in Tallahassee, FL. Tallahassee Memorial Hospital is a 625 bed Trauma Acute Care facility with Mother Baby, 32 OR's, included is a Rehab Facility, Cancer Center Facility, external Emergency Room off Highway 10, Behavioral Health Facility and outer Healthcare provider buildings. Sodexo has partnered with TMH for over 40 years and added Environmental Services this past June 2019. The hourly staff are a mixture of client employees and Sodexo and there is community involvement from all TMH Leaders. There are approximately 225 FTEs in ES and 9 Managers for the entire campus.

Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

The successful candidate will:



  • be responsible for driving client and patient satisfaction scores;
  • provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;

  • work with the Environment of Care Committee and Infection Prevention Director;
  • effectively manages the Unit Operating System; and/or
  • support a diverse and inclusive workforce.

    Is this opportunity right for you? We are looking for candidates who:



    • have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
    • have experience driving customer service and/or guest satisfaction results in a health care environment is preferred;

    • possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
    • can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
    • have experience effectively managing projects within agreed upon timelines;
    • are results and safety driven;

    • have in-depth knowledge of housekeeping systems and procedures;
    • have experience with vendor and contract management, as well as union and contract negotiations;
    • have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
    • have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, health care experience preferred but not required;
    • have strong financial acumen and budget management experience;

    • can multi-task and set priorities;
    • are proficient with computers and other technology; and/or
    • are bi-lingual with proficiency to communicate in the predominant native language of his or her team (preferred).

      Learn more about Tallahassee memorial at https://www.tmh.org/

      Learn more about Sodexo's Benefits

      Not the job for you?

      At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.

      Working for Sodexo:

      Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.Position SummaryProvides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.

      Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

      -Assumes GM responsibilities and authority in his or her absence

      -Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

      -Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

      -Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

      -Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.Qualifications & RequirementsBasic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

      Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo USA, Tallahassee , Environmental Services / Custodial Operations Manager 2, Executive , Tallahassee, Florida

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