General Manager

Company: Bobby Jones Links
Location: Panama City
Posted on: April 8, 2021

Job Description:

Bobby Jones Links is seeking a-- General Manager --.-- This position will be at the Bay Point Golf Club-- located in Panama City Beach, Florida. Bay Point is a semi-private club with roughly 125 members. Readers Choice named it the "Best of the Bay" golf course in 2016 thru 2020. The club plays 39,000 rounds of golf in a very busy market so the majority of the rounds are from non-member play. Bobby Jones Links is a traditional--and--modern club management company embracing the innovative spirit and character of one of the greatest golfers of all time, Bobby Jones. Our core purpose is to--make a difference--- at our clubs, in our communities, and in the lives of our associates. We are not your typical cost-cutting, bureaucratic management company. We are an innovative team who is employee and customer service centric, giving our associates considerable autonomy and training. We work very hard, but also believe work should be fun. Our company offers competitive wages and a comprehensive benefit package to--eligible associates.-- If you are driven, willing to learn, dedicated to service and desire to make a difference, please join us in our quest to change club management. If you are interested in this--position, please follow the link to view the entire job description and to complete an online application. The General Manager will serve as the leader of the club, managing and responsible for all aspects of the club's operation. This position reports to the Vice President of Operations responsible for the club. Primary Responsibilities

• Memorize and live by Bobby Jones Links' Core Purpose and Core Values.
• Know Bobby Jones Links' 17 Service Standards. These are the rules by which we serve.
• Always have your Bobby Jones Links Associate Card with you. It is part of your uniform.
• Abide by the employment rules in Bobby Jones Links Associate Handbook.
• Follow the Carpe Diem - How we do business manual Specific Job Responsibilities The General Manager's overarching responsibility is to maximize the club's financial performance and value. This is the top priority over all others. Financial and Reporting
  • Assists in the preparation of the club's annual budget and financial goals and then religiously monitors and manages the club in the achievement of these goals.
  • Ensures that each department head is scheduling his/her department using the Bobby Jones Links labor scheduler and records all expenses on the Bobby Jones Links--expense tracker.
  • Builds a team of club associates that fully trained for their jobs, understand the clubs goals and are held fully accountable for their results.
  • Holds all departments accountable for reaching their monthly and annual financial goals.
  • Oversee all approved capital improvements being made at the facility are done on time and within budget.
  • Completes on time all the required club and Bobby Jones Links weekly, monthly and quarterly reports. This includes the Dashboard, pace reports, membership reports, variance analysis, general ledger review, etc.
  • Reviews the general ledger regularly to ensure everything is coded correctly. Operations
    • Learns thoroughly the policies and procedures in the operations--manual and manages the club according to these important Bobby Jones Links guidelines.
    • Ensures the club's presentation and appearance is always clean, pleasing to the eye, and impeccable in its presentation, following the guidelines as set forth and measured in the Bobby Jones Links Operational Audit.
    • Holds a weekly department head staff meeting in which each area reports on their progress, shares news, and contributes to the team effort. Distributes minutes and action items following each meeting to the department heads and managers.
    • Ensures that the club is operated in accordance with all applicable local, state and federal laws.
    • Ensures all members and guests receive the highest level of service.
    • Does whatever it takes to make our clients happy.
    • Follows and implements the management directives, programs, and policies sent to the club by Bobby Jones Links.
    • Participates in selected community activities to enhance the prestige of the club; broadens the scope of the club's operation by fulfilling the public obligations of the club as a participating member of the community.
    • Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Documents all such major incidents in an Incident Report.
    • Practices management by walking around - touring the property daily to ensure it is operating according to Bobby Jones Links standards.
    • Attend all or most club major events or functions including member tournaments and parties, wedding receptions, golf outings, etc.
    • Ensures the club website is always correct and current. Human Resources
      • Hires and trains key department heads of the club.
      • Makes certain every new employee reads the Bobby Jones Associate Handbook and signs an acknowledgement that they did.
      • Makes certain every new employee views Bobby Jones Links' orientation and customer service video and takes the corresponding tests within 14 days of hiring.
      • Ensures every new associate receives a written job description and a copy of the Bobby Jones Links Associate Card.
      • Ensures every club department head and key manager reads and knows Carpe Diem thoroughly and works using it as a management playbook.
      • Gives each new employee the appropriate Bobby Jones Links training materials and manuals specific to their specific job and ensures they read and master the material.
      • Regularly recognizes exemplary associate accomplishment through the rewarding of Grand Slam Awards.
      • Follows all State, Federal, and Bobby Jones Links rules regarding human resources including such key policies as hiring and firing, discrimination, and harassment.
      • Directs the writing and publishing of the club's newsletter if applicable.
      • Works directly with the club's committees to maximize communication and execution of their priorities. Required Skills
        • The ability to lead people and build cohesive teams working toward a common goal.
        • The ability to provide exemplary member and customer service.
        • The ability to get along with people.
        • The ability to proficiently use Excel, Word, and club point of sales systems.
        • The ability to develop and manage budgets and other financial worksheets in detail.
        • The ability to read and understand financial statements including balance sheets and income statements.
        • Must have a thorough working knowledge of all departments of a club's operation.
        • The endurance and commitment to work the long hours (minimum 50 hours per week) and weekend work that the club business requires.
        • Must have significant experience in the club business. PHYSICAL DEMANDS & WORK ENVIRONMENT REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to:
          • Walk and or stand for long periods of time, sit, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, close vision, distance vision, peripheral vision depth perception and ability to adjust focus.
          • Lift up to 50 lbs. occasionally and to lift overhead and push/pull, move lighter objects. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee will frequently:
            • Be exposed to outside weather conditions including temperatures over 90 and below 40 degrees.
            • Work near: moving mechanical parts, fumes, toxic or caustic chemicals.
            • Noise level in the work environment is frequently loud.

Keywords: Bobby Jones Links, Tallahassee , General Manager, Executive , Panama City, Florida