Center Sales Manager (Store Manager)
Company: Advance America
Posted on: November 18, 2021
Address : 2418 N. Monroe St., Ste. 220, Tallahassee, Florida,
United States - 32303
Since 1997, Advance America has helped millions of hardworking
people with a variety of personalized financial solutions. We are a
nationally recognized, fully licensed financial services company
with over 1,200 locations and online lending services.
We are currently seeking highly-skilled, career-oriented
individuals ready to be part of a growing company!
401(k) Savings Plan
To learn more about Advance America visit the Advance America
Website or text "Advancejobs" to 25000.
Position Summary This is a customer-facing position in locations
that offer financial products such as but not limited to: secured
and unsecured loans, money transfers, and card services. The Center
Sales Manager is responsible for the effective operation and
continued growth of the Center with direction from the Divisional
Director of Operations. This position ensures that each team member
is trained in all procedures, policies, products, and programs.
Exceptional customer service, attention to detail, and a passion
for sales is a must. This is a performance based position as
measured by the center's results.
The Center Sales Manager will increase overall performance,
productivity, and profitability and, is responsible for building
sustainable customer relationships with successful delivery of
customer service and monitoring/measuring customer satisfaction.
The Center Sales Manager will also promote employee engagement,
teamwork and job satisfaction through continued coaching and
Job Responsibility Relationship Building /Customer Experience:
Build strong relationships with current and prospective customers,
in person, in the market and over the phone.
Monitor and measure customer satisfaction.
Take the lead on case management for delinquent accounts.
Product Promoter and Sales Champion:
Understand, recommend, and sell financial products and services to
Holds team members accountable to individual and center goals
Trains and coaches team members on effective sales techniques
Educates new customers on product offerings and associated
Cross sells core/ancillary products while center staff completes
customer transaction before customer leaves center
Responsible for the on-going marketing strategy and physical
Four Walls Marketing- Inactive calls, cross-selling, professional
Outside Marketing- Develops marketing plan, tracks marketing
success, organizes local store marketing (LSM) and community
events, develops effective business partner relationships, etc.
Tracks performance of local center marketing programs to determine
Job Responsibilities Cont. Operations:
Responsible for managing the entire P&L to meet Revenue,
Expenses and CGP
P&L Responsibility: Manages the entire P&L to meet Revenue,
Expenses and CGP
Understands budgeted financial expectations and implements a
strategy to successfully meet or exceed expectations
Guides daily, weekly, monthly focus of center goals and
Delegates tasks and responsibilities to appropriate team
Instruct and ensure team members are trained and adhere to company
policies and procedures
Adhere to all points of the Company Creed and regulatory
Enter customer and transaction information accurately into the
point of sale system
Create and maintain accurate customer files,
Adhere to local, state and federal regulatory requirements.
Direct the collection of money from past due, NSF and write-off
customers, consistent with Company policy and regulatory
Lead on delinquent customers identified as a potential risk for
Counsel and re-establish expectations with potential risk
Assist the Divisional Director of Operations with recruiting,
hiring, training, evaluating, and developing of center staff.
Recognize and develop skills/abilities of team members in order to
meet center and Company goals and objectives.
Delegate center responsibilities.
Motivate, train and develop center team members on proper
techniques and processes.
Education Required High School Diploma or equivalent required; some
Experience Required Customer service experience required. Two
years' experience in the following areas is preferred:
sales/retail/banking/collections and managing, coaching, and
developing a team.
Knowledge Required Knowledge of P&L, collections, and cost
controlling measures; strong math skills, including the ability to
count cash; strong time management skills; professional verbal
communication by phone, email, and in person; ability to read,
write, evaluate, and apply complex and detailed information; may
work alone; ability to interact professionally and exhibit
appropriate social skills; ability to negotiate payment terms and
effectively communicate loan requirements; ability to understand
and ensure compliance with policies, procedures, and laws governing
our industry/business and employees; ability to maintain composure
in stressful situations; ability to follow procedures in the normal
course of business and in stressful situations; ability to develop
and maintain business relationships.
Physical Requirements Standing for long periods of time; sitting
occasionally; walking, including extended distances; bending;
squatting; kneeling; pushing/pulling; reaching; twisting; frequent
lifting of less than 10 lbs., occasional lifting of up to 20 lbs.;
driving and having access during the workday to an insured and
reliable transportation in order to complete tasks including, but
not limited to, banking, marketing, and providing staffing coverage
within the division; exposure to outdoors limited to elements that
the ordinary person would be exposed to at that time; typing; data
entry; grasping; transferring items between hands and/or to another
person or receptacle; housekeeping/cleaning (vacuuming, dusting,
cleaning windows, bathroom, etc., including exposure to cleaning
chemicals); use of office equipment to include computers; able to
be physically present Monday through Saturday from 8am - 8pm;
ability to travel to, be physically present at, and complete the
physical requirements of the position at any center within the
division (distance varies by division).
Competencies Compliance/Integrity Customer Centricity Dependability
Interpersonal Skills Resilience Results/Accountability Sales Skills
Working with Diverse Populations Travel Must have a valid driver's
license and access to insured, reliable transportation. Ability to
travel within division for marketing, collections, staffing,
special events, and banking responsibilities.
Attire The Company offers employees the option of wearing, polos,
blouses, collared shirts, sweaters or other professional attire
with slacks or jeans and appropriate shoes. Employees should dress
accordingly to their business.
Other Must be 18 (except in AL where the age requirement is 19),
eligible to work in the USA, and able to successfully complete all
post offer screens, including a criminal background check, MVR,
credit check where required by state law, reference check, and drug
test. Regular and punctual attendance is required. Schedules may be
changed as needed to accommodate business needs. Overtime may be
required. Must meet all applicable state and local regulatory
requirements. In some states, you may be required to become a
notary upon request (at the Company's expense).
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or disability.
Requisition ID: 28521
Keywords: Advance America, Tallahassee , Center Sales Manager (Store Manager), Executive , Tallahassee, Florida
Didn't find what you're looking for? Search again!