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Senior Project Manager

Company: Pearson
Location: Tallahassee
Posted on: November 18, 2021

Job Description:

The Integration Specialists is a key member of the North America Services Organization, reporting to the Manager - Technical Project Management. While aligned to a sales territory, the Integration Specialist will work closely with the North America Customer Success team, DIS Technical Project Managers and Senior Project Managers, and directly with customers. The role will ensure successful set-up and success of Pearson's integration solutions. Responsibilities will include: * Onboard faculty on Direct and Partner Integration courseware. * Train LMS Administrators and faculty on the Integrated Solutions they are receiving and ensure course copies are completed for faculty onboarding. * Work with the Senior Project Manager to ensure integrity of data and milestones in Salesforce. * Provide expertise and resources to colleagues and clients on advanced Integration set-ups. * Manage product migrations to new integration types, ensuring administrators and instructors have clarity in their expectations. * Set and communicate success metrics for course set-up at assigned accounts. * Role may include an average of 20% travel to engage with customers in an effort to ensure successful launch and maintenance of our integration This may include meetings, trainings, or other customer needs. * The position is located on site in Boston, Denver, or Columbus. REQUIRED KNOWLEDGE AND EXPERIENCE * Bachelor's degree * Customer-facing, account management or technical support experience. * Experience implementing Higher Ed Technology or Learning Management Systems at a software company or within the Higher Ed space SKILLS/KNOWLEDGE/ABILITIES * Process Management * Coordinate and direct peers and customers through complex processes and systems * Understand and plan for the needs of an account and its end-to-end experiences * Learn and comply with complex processes and be responsible for delivering on tasks, on time and to high quality, within a project plan * Interest in education and educational technology: experience in the development of traditional and technology-based intellectual property * Experience delivering complex technical solutions at the Enterprise, Coordinated, and Individual levels. * Technical Proficiency * Working knowledge of Blackboard, Canvas, Brightspace, and Moodle Learning Management Systems, middleware, and the challenges of integrating technologies. * Has a strong working knowledge of Microsoft Office and Google applications. * Problem solving skills: ability to analyze and evaluate problems and successfully implement solutions * Knowledge of Salesforce is a plus. * Presentation Skills * Delivers expert insights confidently via phone and in-person when presenting technology to internal and external stakeholders * Experience working with accounts in the Private Sector/Career College industry is a plus. Job: PROJECT/PROGRAMME MANAGEMENT Organization: North America Schedule: FULL_TIME Req ID: 702

Keywords: Pearson, Tallahassee , Senior Project Manager, Executive , Tallahassee, Florida

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