Manager, Customer Support
Company: Tunabear
Location: Tallahassee
Posted on: May 16, 2022
Job Description:
Job DescriptionJob Title: Manager, Customer SupportDescription
(skills, requirements, optional, scope):
- Establishing and implementing project management processes and
methodologies;
- Assembling project plans and teamwork assignments: Risk
Identification and Management;
- Directing and monitoring work efforts on a daily basis:
Logistics management; 4) Identifying resource needs;
- Performing quality reviews;
- Escalating functional, quality, timeline issues
appropriately;
- Tracking key project milestones and adjusting project plans
and/or resources;
- Coordinating communication with all areas of the enterprise
that impacts the scope, budget, risk and resources of the work
effort being managed
- Coordinating status reports and stability of project area work
efforts.Staff Qualifications and Performance Criteria:
- Bachelor's Degree in Computer Science, Information Systems, or
other related field. Or equivalent work experience;
- 7 to 10 years of IT experience including managing teams,
customer service, and production project management in
multi-platform environments;
- Certified as a Project Management Professional (PMP) for five
(5) to seven (7) years;
- Experience in working under general direction for mid to senior
management for at least seven (7) years;
- Leadership experience with managing and completing complex
projects relevant to both IT and business needs within DEO;
and
- Contractor shall possess at least two (2) years of working
experience with IT and project management as it pertains to program
areas such as reemployment services and/or community
development.
Keywords: Tunabear, Tallahassee , Manager, Customer Support, Executive , Tallahassee, Florida
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