Manager, Customer Support

Company: Tunabear
Location: Tallahassee
Posted on: May 16, 2022

Job Description:

Job DescriptionJob Title: Manager, Customer SupportDescription (skills, requirements, optional, scope):

• Establishing and implementing project management processes and methodologies;
• Assembling project plans and teamwork assignments: Risk Identification and Management;
• Directing and monitoring work efforts on a daily basis: Logistics management; 4) Identifying resource needs;
• Performing quality reviews;
• Escalating functional, quality, timeline issues appropriately;
• Tracking key project milestones and adjusting project plans and/or resources;
• Coordinating communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed
• Coordinating status reports and stability of project area work efforts.Staff Qualifications and Performance Criteria:
  • Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience;
  • 7 to 10 years of IT experience including managing teams, customer service, and production project management in multi-platform environments;
  • Certified as a Project Management Professional (PMP) for five (5) to seven (7) years;
  • Experience in working under general direction for mid to senior management for at least seven (7) years;
  • Leadership experience with managing and completing complex projects relevant to both IT and business needs within DEO; and
  • Contractor shall possess at least two (2) years of working experience with IT and project management as it pertains to program areas such as reemployment services and/or community development.

Keywords: Tunabear, Tallahassee , Manager, Customer Support, Executive , Tallahassee, Florida