Implementation Project Manager

Company: MSCCN
Location: Tallahassee
Posted on: March 16, 2023

Job Description:

Title: Implementation Project Manager Reports to: Manager of Implementation Management Services Location: Remote - Anywhere in the US Job Summary The Implementation Project Manager partners with leaders in sales and consulting to ensure that a specific, pre-scoped, client project is planned and executed in a manner that meets client and internal expectations. The IM leads the launch of new accounts or growth launches within existing accounts. This strategic role generally involves delivering complex, often multi-solution engagements and professional services to a wide variety of clients and their global partners. The ideal candidate will have project management experience in the Training & Development, Leadership & Organizational Development and Consulting arena. Essential Job Functions Ensure customer satisfaction and professional client interactions through seamless delivery of FranklinCovey solutions to clients Manage the execution of large-scale projects, which may include multiple work-streams, stakeholder management for internal and external project teams End-to-end project lifecycle from initiation and setup through closing out when implementation is complete Support and partner with multiple functions within FranklinCovey to set up, support and maintain internal systems and portals, registration support, deliver data to other functions, budget and financial tracking, and other groups as project scope dictates Create specific and individual Project Plans and maintenance through life Lead project team in the monitoring of costs, schedule, and performance of component projects, while working to ensure overall success of the program Comfortability in writing communications and documents, including invitations, for client multi-modality communications across multiple levels of the client organization Manage project financials including monitoring the budget, billing process, time and expenses, partnering with FranklinCovey support teams on invoicing and contract alignment, as needed Communicate with key stakeholders on the project status regarding forecast, completion rates, variances, billings and backlog on projects Serve as primary point of contact for client information, updates, delivery, issue resolution and data tracking Schedule and coordinate internal and external meetings that balance consensus building with decision-making; document and communicate outcomes/actions Ability to edit and create PDF files to meet client needs utilizing multiple content deliverables to create new, client specific content in support of our Global Consultant Designs Discuss scope implications for design and support development and/or updates of PPT's, when required Provide project work direction for the project's internal and external teams Work with Sales to identify and capitalize on opportunities to expand business Provide quality assurance oversight for project High Level attention to details and ability to communicate those details to partners within FranklinCovey and the client organization Other duties as assigned Requirements 5-8 years of experience in project management with an understanding of business and effective management practices Minimum of three years demonstrated experience successfully managing large, complex projects Advanced proficiency in MS Word, Excel, Outlook and PowerPoint with the ability to learn internal software Experience with Smartsheets and Salesforce is a plus Ideal candidate has experience in working in training or consulting firm whose focus is people performance improvement High detail orientation with the ability to see the big picture Exceptional time management skills and the ability to prioritize with minimal oversight Strong critical thinking and creative problem-solving skills Ability to anticipate problems and identify alternative solutions Excellent interpersonal skills to build relationships with cross-functional and remote teams, at all levels of the organization, both internally and with clients Ability to collaborate with a team in a remote environment Excellent organizational and follow-through skills; able to prioritize and manage many simultaneous tasks and priorities Ability to collaborate with people and resources to ensure timely completion of tasks that meet quality standards Willingness to adhere to established processes while keeping an eye for opportunities to improve or develop processes, structures, and systems For location-specific wage information, please visit: California - Potential compensation for this position is $70-80k. Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data. Colorado - New York - Washington - #LI-Remote #LI-RR1 Company Information Franklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories. Our mission statement is 'We enable greatness in people and organizations everywhere'. We fulfill this mission by hiring 'Achievers with Heart'. Visit our website at for more information regarding our organization. Please visit for a complete benefits overview. Eligible benefits will vary depending on employment status but may include medical insurance, HSA, PTO, 401(k), or other benefits. FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For additional information regarding our Equal Employment Opportunity policies, please visit //equal-employment-opportunity/home For our Reasonable Accommodation Notice and Pay Transparency Nondiscrimination Provision, please visit //equal-employment-opportunity/adaraptnp For our Privacy Policy, please visit (

Keywords: MSCCN, Tallahassee , Implementation Project Manager, Executive , Tallahassee, Florida