Assistant Community Manager
Company: The Scion Group
Location: Tallahassee
Posted on: May 28, 2023
Job Description:
Want to learn more about The Scion Group? Check out our
website.
We're hiring immediately!
We are interested in every qualified candidate who is eligible to
work in the United States. However, we are not able to sponsor
visas.
Your Opportunity
Scion is paving a path in student living and the Assistant General
Manager is an instrumental team member in the execution of our
vision. This position will assist the General Manager with the
supervision of all business functions related to operations.
The Assistant General Manager has a bias for action and is eager to
learn and grow their career in a fast-paced, agile, collegiate
environment. This role demands a customer-centric mindset,
adaptability, attention to detail and excellent prioritization
skills. Must be prepared to act as General Manager in their
absence.
Your Benefits
- FLSA Status Exempt
- Discretionary annual bonus
- Paid Time Off
- Floating Holiday
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Parental Leave
- Learning reimbursement opportunities Your Responsibilities
Staff Development and Leadership
- Assist with attracting candidates both on and off campus,
hiring new team members and improving employee retention.
- Assist the General Manager with the training, coaching,
development and leadership of exceptional team members.
- Manage the development of and adherence to the property onsite
schedule, including after hour on-call shifts.
- Partner with GM to elevate employee experience through data,
conversations and team building to ensure high morale. Property
Administration
- Prepare, respond and advise on all community aspects including
market, physical condition, policies, procedures and onsite
emergencies with partner departments.
- Deliver legal and resident notices and files evictions in
compliance with current policy and local ordinances.
- Manage all resident accounts and utility billing, coordinate
accounts receivables, and maintain regular auditing and
documenting. Facilities & Capital
- Responsible for a safe and sanitary community experience for
employees, residents and guests by overseeing curb appeal, common
areas and preventative maintenance.
- Assist with upholding The Scion Standard by conducting monthly
property walks and completing scorecard assessments around
inspections.
- Regularly inspect grounds, interior and resident amenities /
general common areas to ensure that the facilities comply with all
codes and company standards.
- Coordinate work orders with appropriate staff or vendors to
ensure requests are being met on time, necessary communication is
sent to residents and customer satisfaction remains high. Annual
Turnover Process
- Assist the General Manager and Facilities Supervisor with the
planning and execution of annual turnover process to ensure all
team members and vendors have clear goals and expectations to meet
deadlines.
- Assist with property staffing to ensure property has adequate
support for the preparation and execution of annual turnover.
- Utilize Turnable to track electronic turnover board to ensure
adequate progress is being made and deadlines are being met.
- Assess damage at move-out to calculate required charges and
prepare final billing or process refunds. Track, respond and
process any damage charge disputes.
- Ensures move-in, room assignment, transfer and move-out
processes are executed efficiently and successfully.
- Assist the General Manager with conducting move-out inspections
and vendor service walks to ensure units are ready for move-in
dates.
- Provide hands-on help throughout all turn related tasks,
including but not limited to moving furniture and appliances,
assisting facilities team with punches, organizing high volume of
resident trash and cleaning turnover units. Financial Performance
- Assist in the preparation of Month End reports, reconcile, and
balance all accounts receivable.
- Enforce and comply with all Scion late fees, Non-Sufficient
Funds (NSF) fees and collection policies, keeping delinquency below
2% by month end.
- Post and collect damage charges from quarterly inspections.
Customer Experience & Sales
- Manage all customer sales interactions, both personally and
through directing team members in alignment with company
standards.
- Perform weekly market surveys to Identify and recommend local
marketing opportunities, appropriate marketing messages and
material to drive traffic to the property.
- Manage the successful execution of customer experience
initiatives, engagement initiatives and additional marketing
opportunities.
- Manage promotional material and property incentives meeting
marketing and concession budget.
- Provide expert direction on sales and revenue goals by
partnering with the Centralized Sales Team and lead other team
members to achieve them.
- Manage all escalated resident concerns and account matters in a
timely manner including responding to Google and Yelp reviews and
addressing resident concerns.
- Analyzing customer experience data to and identifying common
detractors and promoters to make informed decisions.
- Responsible for monitoring customer feedback via internal
surveys and reputation platforms to develop action plans for
promptly improving the resident experience. The responsibilities
listed above may not be all inclusive.
What We Require
- Exceptional written and verbal communicator
- Strong detail orientation
- Customer-centric mindset
- 1+ years' experience working at living communities/property
management
- Proficient in Property Management Systems (Entrata preferred)
Relevant Systems and Platforms
- Entrata (Property Management System)
- Greenhouse (Applicant Tracking System)
- Lattice (Performance Management System)
- Turnable (Electronic Turn board)
- Qualtrics (Employee and Resident Experience platform)
- Microsoft Office
- Ops Technology
- ClickUp (Project Management Tool)
- Scion Intelligence Operational Details
- Job location is at the assigned property. May be required to
travel periodically.
- Working hours consist of daytime business hours, requiring
additional non-traditional hours during peak times, emergencies and
inclement weather.
Who is Scion?
At The Scion Group, we're changing what student housing means. It's
bigger than beds and buildings. It's about providing unique
experiences and creating communities - both on and off campus -
that feel less like a place and more like a home. As one of North
America's leading owners, operators and advisors of student
housing, we are defining the future of student living.
Taking the student housing industry by storm starts by surrounding
yourself with the right people. We want trail blazers and risk
takers. Go-getters and game changers. We want dreamers and doers.
From operations to accounting, advisory to finance, we're building
a team to help us take student living to the next level.
At Scion, we don't just lead the way, we Make Way. How do we do it?
We know we're far from perfect and we're relentless in finding ways
to better ourselves. You'll come to find out that Make Way is a
call to action to pave your own path and to lead, not follow. It's
what sets Scion apart and secures our spot as one of the fastest
growing, industry-leading companies.
The Scion Group LLC provides equal employment opportunities (EEO)
to all employees and applicants for employment without regard to
race, religion, creed, national origin, color, gender, sex, sexual
orientation, gender identity or expression, age, physical or mental
disability (as long as the employee/applicant is otherwise
qualified for the job with or without a reasonable accommodation),
genetic information, HIV/AIDS status, marital status, uniformed
service, veteran status, pregnancy or other legally protected
status or category under federal or state law. The Scion Group LLC
complies with applicable state and local laws governing
nondiscrimination in employment in all locations in which the
Company has properties. This policy applies to all terms and
conditions of employment, including hiring, placement, promotion,
termination, layoff, recall, transfers, leaves of absence,
compensation, training and other terms and conditions of
employment. The Scion Group LLC is committed to the principles of
equal employment opportunities.
IND1 #wearehiring #werehiring
Keywords: The Scion Group, Tallahassee , Assistant Community Manager, Executive , Tallahassee, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...