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Strategic Account Manager

Company: One Call
Location: Tallahassee
Posted on: November 19, 2023

Job Description:

Strategic Account ManagerWe're looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of "getting people the care they need when they need it." Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it. -Salary Range: -$46700 - $70100 SalaryThis compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $46700 - $70100 SalaryBenefits Summary: -In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you. -

  • Opportunities to work from home -
  • Competitive wages with opportunities to earn annual merit increases -
  • Paid development hours to use for professional and community development! -
  • Generous paid time off, 8 company holidays, and 2 floating holidays per year -
  • $1,000 Colleague Referral Program -
  • Enterprise Recognition Program rewarding colleagues for their extraordinary work -
  • Exclusive discounts on travel, activities, and merchandise via work discount program -
  • Colleague Assistance Program that provides free counseling and financial services -
  • Tuition Reimbursement Program including certifications -
  • Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions -
  • Medical, dental, and vision insurance -
  • Pre-Tax FSA and HSA health savings accounts -
  • 401(k) matching -
  • Company paid life insurance -
  • Company paid short term and long-term disability -
  • Referral program
  • Healthcare concierge -
  • The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters. - -JOB SUMMARY: - -The Strategic Provider Account Manager maintains and expands provider partnerships with key accounts within One Call's network. They create long-term, trusting relationships with network providers. The Account Managers role is to oversee a portfolio of assigned provider accounts, develop new business from existing providers, and actively seek new sales opportunities. They are responsible for making sure providers' needs are being met and understood by each department within One Call. Their duties include working to find solutions to barriers and streamlining workflows between organizations that drive provider directed sales quotas. -GENERAL DUTIES & RESPONSIBILITIES: - -Provider Account Management: 40% -
    • Establish productive, professional relationships with key personnel in assigned provider accounts. -
    • Proactively assess, clarifies, and validates providers' -needs on an ongoing basis.
    • Leads solution development -efforts that best address provider needs, while coordinating the involvement of all necessary company personnel. -
    • Coordinates the involvement of company personnel, including support, service, and management resources -in order to -meet provider performance objectives and -customers' -expectations. -
    • Proactively leads joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period. -
      • - -Make it happen: 40% -
        • -
          • Meets assigned targets for revenue volume and strategic objectives for assigned provider accounts. -
          • Achieves assigned sales quota for assigned provider accounts.
          • Constantly reviewing provider revenue performance to determine optimal profitability to ensure positive margins for One Call.
          • Contribute Responsibly: 20% -
              • -
                • Educate providers -on new products or territories for expansion -and internal -One Call -programs that enhance the providers current product offering. -
                • Identify -revenue opportunities within provider network that drive sales quota -
                  • Recruit out of network -providers -to increase customer network penetration. -
                  • Provider Product Fairs with -customers to increase product awareness and alignment.EDUCATIONAL AND EXPERIENCE REQUIREMENTS: -
                    • Bachelor's degree preferred (B.A. or B.S.) or 4 years of equivalent experience. -
                    • -2 years Account Management and Sales experience. -GENERAL KNOWLEDGE, SKILLS & ABILITIES:
                      • -Relationship -management
                      • -Proactive issue identification -
                      • -Problem-solving -
                      • -Root cause analysis -
                      • -Analyzes provider monthly, quarterly & annual financial performance trends to address declines -
                      • -Demonstrates active listening and gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Understanding the implications of new information for both current and future problem-solving
                      • -Skills in communication, listening and reading comprehension, time management, & writing. -
                      • -Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to processes, workflows, and problems
                      • -Adjusts actions in relation to others' actions and demonstrates coordination. Helps people actively and provides service.
                      • -Identifies complex problems and reviews related information to develop and evaluate options and implement solutions.
                      • -Ability to operate MS Office suite effectively: word processing, spreadsheets, email, managing files and records, designing forms, and other office procedures and terminology, etc. -PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:
                        • -For roles located in office or home settings, -this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
                        • -For roles located in the field, -this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
                        • -The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
                        • -Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
                        • -The work environment utilizes florescent lighting; noise level is moderate.
                        • -The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
                        • -Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position
                        • -Please be advised this job description is subject to change at any time. -

Keywords: One Call, Tallahassee , Strategic Account Manager, Executive , Tallahassee, Florida

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