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Change and Release Management Administrator /Customer Service Manager

Company: KLC Consulting
Location: Tallahassee
Posted on: September 13, 2018

Job Description:

KLC Consulting, Inc.Requirement for: Change and Release Management Administrator /Customer Service Manager (New Position), Tallahassee, FLContact: Maggie Manning, (Office), Email Id: End Client: Florida Department of Transportation, (FDOT), 2740 Centerview Dr., Tallahassee, FL 32399Due Date: September 17 th , 2018 by 12 Noon ESTDuration: 10/01/2018- 06/30/2019, with possible extension, based on excellence in work provided, need and budget availability.Interviews: Final interviews will be conducted face to face, in person. Skype, video, phone or any other electronic means will not be entertained. FACE TO FACE INTERVIEWS ARE REQUIRED. NO SKYPE. Telecommuting: Telecommuting is not an option for this position.Scope of Services The Florida Department of Transportation, Office of Information Technology (OIT) - Application Services is in search of a Change and Release Management Administrator to play a key role in assisting the Office of Information Technology in the establishment, adoption, and continued execution of new Change and Release Management processes.General responsibilities may include the following:

  • Oversees the day-to-day execution of the OIT change management processes and policies. This includes auditing policy compliance, championing procedural participation, reporting effectiveness in key performance indicator (KPI) and metrics attainment, analyzing process improvement, and communicating on a thorough and consistent basis throughout the OIT organization.
  • Oversees release changes into production, through controlled promotion processes or documented support procedures. As much as possible, automates the configuration changes/updates to the production environment to promote efficiency and consistency.
  • Provides support to change and release management resources across all areas of OIT, by coordinating approved change requests and integrating them with configuration and release management procedures.
  • Provides expertise in the design, maintenance, and delivery of training for change and release management, including a strong focus on processes for maintaining communication with other groups. - provided by Dice CHANGE AND RELEASE MANAGEMENT EXPERIENCE IS REQUIRED. PMP CERTIFICATION. FACE TO FACE INTERVIEW IS REQUIRED. NO SKYPE.

    Keywords: KLC Consulting, Tallahassee , Change and Release Management Administrator /Customer Service Manager, Executive , Tallahassee, Florida

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