Customer Service Lead
Company: Cabela's
Location: Tallahassee
Posted on: April 9, 2021
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Job Description:
POSITION SUMMARY:Under the supervision of the Group Sales or
Department Manager gives daily direction to the associates in one
of the departments within the store, to include: merchandise
presentation, inventory control, pricing, sales enhancements,
stocking and customer service activities.POSITION
RESPONSIBILITY:Supports GSM / DM in achievement of Departmental
Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.Provide
daily direction to the associates within the department.Prepare
to-do / Task lists.Execute all merchandising directives.i.e. Top 25
list, Extreme Savings items, etc. & maintain all plan-o-grams as
set by the Corporate Office.Insure a pleasant and productive
shopping experience for all customers.Assist the GSM / DM and Human
Resources Manager to staff the department with service oriented
associates; participates in interviewing and makes recommendations
for selection; coordinates training; consults with GSM and gives
input on preparation of performance appraisals; prepares weekly
work schedules; coaches and motivates associates to promote
positive customer relations and a productive team-oriented work
environment.Resolves customer and associate opportunities with GSM
/ DM and HR Manager.Maintains a high level of personal Customer
Service; achieves better than Company average customer service
results (surveys, secret shops, etc.).Remains Product expert
through ongoing product knowledge training; conducts product demos
to entire staff.Assists the GSM / DM with: coordination of all
Special Events; maintenance of pricing and UPC integrity;
determining proper assortments; accuracy of inventory; proper
display, signing and pricing of all advertised items.Assists the
GSM / DM in carrying out Supervisory responsibilities in accordance
with the Companys policies and applicable laws, including:
interviewing, training, planning, assigning and directing work,
measuring and evaluating performance, addressing complaints and
resolving problems, maintaining a positive, harassment free working
environment for all associatesProvide a legendary experience for
every customer, every time by assisting customers in making buying
decisions by:identifying and evaluating customers' needsmaking
product recommendations based off of this analysispromoting
programs including, but not limited to CLUB Membership, VOC and
In-Store Pick-upEducation and/or Experience2-4 years in Retail
Sales / Supervision experience is a plusMathematical Skills /
Reasoning AbilityAbility to calculate figures and amounts such as
discounts, commissions and percentages.Communication SkillsAbility
to read and analyze certain reports. Ability to effectively present
information and respond to questions from Managers, associates,
customers and the general public. Ability to conduct meetings and
presentations to groups.Other Knowledge, Skills and
AbilitiesProficiency with PC-based word processing, spreadsheets,
data based management and electronic point of sale and inventory
management systems.Demonstrated strong interpersonal skills.
Ability to establish and maintain effective working relationships
with co-workers, associates, customers and with the Corporate
Staff.Other duties, assignments and responsibilities as needed.Bass
Pro ShopsAbout Bass Pro ShopsBass Pro Shops (is North Americas
premier outdoor and conservation company. Founded in 1972 when avid
young angler Johnny Morris began selling tackle out of his fathers
liquor store in Springfield, Missouri, today the company provides
customers with unmatched offerings spanning premier destination
retail, outdoor equipment manufacturing, world-class resort
destinations and more. In 2017 Bass Pro Shops joined forces with
Cabelas (to create a best-of-the-best experience with superior
products, dynamic locations and outstanding customer service. Bass
Pro Shops also operates White River Marine Group (, offering an
unsurpassed collection of industry-leading boat brands, and Big
Cedar Lodge (, Americas Premier Wilderness Resort. Under the
visionary conservation leadership of Johnny Morris, Bass Pro Shops
is a national leader in protecting habitat and introducing families
to the outdoors and has been named by Forbes as one of Americas
Best Employers.
Keywords: Cabela's, Tallahassee , Customer Service Lead, Hospitality & Tourism , Tallahassee, Florida
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