TallahasseeRecruiter Since 2001
the smart solution for Tallahassee jobs

Customer Service Representative

Company: Alorica
Location: Tallahassee
Posted on: April 10, 2021

Job Description:

Job DescriptionGET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES * Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns * Maintains and updates customer information as necessary * Calmly attempts to resolve and de-escalate any issues * Escalates calls to supervisor when necessary and appropriate * Responds to requests for assistance and/or possible processing of credit card authorizations * Tracks call-related information for auditing and reporting purposes * Provides feedback reports on call issues related to downtime and/or training issues * Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick time * Retirement planning options (401(k)) * Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: * High School Diploma or GED required; college degree preferred * Customer service experience a plus * Phone-related customer service a major plus * Familiarity with Microsoft Windows, Word, and Excel applications * Bilingual language skills a plus Knowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time * Ability to use phone and computer systems * Excellent oral and written communication skills * Strong listening/comprehension skills * Ability to stay composed and objective * Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment * A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off * Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Tallahassee , Customer Service Representative, Hospitality & Tourism , Tallahassee, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Domino's Pizza Delivery Driver - (Walbany) - (5776) - Earn up to $20 an hour
Description: Do you like money in your pocket Our Delivery Drivers get to ride around town, listen to music, and make great money We have very flexible schedules, growth opportunities and great wages. Domino's drivers (more...)
Company: Domino's
Location: Albany
Posted on: 04/18/2021

Domino-s Pizza Delivery Driver - Cairo - 8969 - Earn up to $20 an hour
Description: Do you like money in your pocket Our Delivery Drivers get to ride around town, listen to music, and make great money We have very flexible schedules, growth opportunities and great wages. Domino--------s (more...)
Company: Domino's
Location: Cairo
Posted on: 04/18/2021

Barista - Phoebe Putney Memorial - Starbucks
Description: Overview Aramark NYSE: ARMK proudly serves the world---s leading educational
Company: ARAMARK
Location: Albany
Posted on: 04/18/2021


AmeriCorps Service, Team Leader
Description: Travel the country. Make an impact. Earn money for school. br br Travel the country and make an impact on communities in need AmeriCorps NCCC National Civilian Community Corps is a full-time service (more...)
Company: AmeriCorps NCCC
Location: Thomasville
Posted on: 04/18/2021

PT Retail Merchandiser Goldsboro, Nc Retail Execution East
Description: We are sure a lot of companies are trying to
Company: Retail Execution East LLC
Location: Tallahassee
Posted on: 04/18/2021

Retail Merchandiser
Description: Retail Merchandiser-Driveline Retail Merchandising br br Do you want to work, but wish you had some flexibility in when you did your work We are currently hiring people like you to join our team (more...)
Company: Driveline Retail
Location: Tallahassee
Posted on: 04/18/2021

Domino's Pizza Delivery Driver - (Cairo) - (8969) - Earn up to $20 an hour
Description: Do you like money in your pocket Our Delivery Drivers get to ride around town, listen to music, and make great money We have very flexible schedules, growth opportunities and great wages. Domino's drivers (more...)
Company: Domino's
Location: Cairo
Posted on: 04/18/2021

Customer Service Lead
Description: POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, (more...)
Company: Bass Pro Shops
Location: Tallahassee
Posted on: 04/18/2021

Domino's Pizza Delivery Driver - Thomasville - 5793 - Earn up to $20 an hour
Description: Do you like money in your pocket Our Delivery Drivers get to ride around town, listen to music, and make great money We have very flexible schedules, growth opportunities and great wages. Domino's drivers (more...)
Company: Domino's
Location: Thomasville
Posted on: 04/18/2021

Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Monticello
Posted on: 04/18/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Tallahassee RSS job feeds