Front Desk Concierge
Company: Pacifica Senior Living Woodmont
Posted on: November 19, 2021
FSLA Status: Non-Exempt
Reports to: Business Office Manager
This customer service centered position operates as the telephone,
communication, information and referral center for all residents,
staff and departments.
Support the mission, vision, and culture of the organization
through positive communication.
Contribute to Community relationships by demonstrating cooperation
and professional conduct with residents, families, fellow
associates, physicians, pharmacies and other vendors or
Contribute to team effort by being flexible in work assignments; by
furnishing support; by taking initiative; and by understanding how
this position affects and compliments all other Community
Able to maintain work pace appropriate to given workload. Perform
activities on schedule while maintaining regular attendance and
punctuality within specified tolerance.
Answer phones, take message and transfer calls.
Greet arriving guests in a professional and friendly manner.
Answer residents' needs and requests.
Maintain a daily resident log and resident emergency
Assist with weekly packet.
Answer emergency responder and fire alarm systems and take
appropriate emergency steps.
Schedule residents' doctor appointments and activities.
Provide information to bookkeeping for billing.
Give directions and disseminate information as directed.
Distribute written communications.
Accept and sign for deliveries (mail, prescriptions, etc.).
Coordinate guest room reservations.
Respond appropriately to changes in the work setting.
Perform other related assignments as required.
May accept money for store purchase, meal tickets, etc.
Be familiar with Pacifica Policies & Procedures Manual and Pacifica
Act on constructive feedback by listening to supervisor(s),
customers and peers and use it to improve performance.
Maintain resident, employee, and community confidentiality.
Respect Resident's Rights.
Demonstrate positive attitude and ability to work well with all
people, particularly the elderly.
Promote positive work environment that emphasizes teamwork.
Demonstrate willingness to help other staff whenever needed.
Follow all front desk policies concerning tracking of
Be familiar with how to use a telephone, copy machine, fax machine,
and all other office equipment associated with this position.
Possess excellent communication skills and the ability to
effectively communicate both verbally and in writing. Must be able
to read write, speak and understand English, as well as follow
directions (written and oral).
Possess basic computer skills, including knowledge of Word arid
Be able to type at least 40 words per minute.
Requires a high school diploma and a good work history in a similar
May be required to hold valid First Aid Certification.
Maintain mental alertness, attention, and concentration for
Apply common sense understanding and carry out instructions
(written, oral or diagrammatic).
Adapt to situations requiring the precise attainment of set limits,
tolerances, or standards.
Regularly required to sit for extended periods of time and talk or
Able to stand, stoop and bend frequently, lift up to 20 pounds and
push up to 40 pounds. When lifting must use necessary safety
equipment; gait belt, Hoyer lift, transfer board or ask another
employee for assistance. Failure to use proper safety equipment
will result in disciplinary action and grounds for termination.
Also must have the ability to talk, hear, sit, use hands and
fingers, handle/feel objects, tools or controls, and reach with
hands and arms.
Specific vision requirements for this job include close vision,
depth perception, and the ability to adjust the focus of the
Possess adequate physical stamina to move freely about the
Community and assist residents where needed, including in
Every associate must meet the physical demands described.
Reasonable accommodations may be considered to enable individuals
with disabilities to perform essential job functions.
Must be willing and able to work required and scheduled shifts,
including evenings, weekends, overtime and holidays.
The noise level in the work environment is usually moderate to
Job Type: Part-time
Pay: $10.00 - $10.50 per hour
Monday to Friday
All customers and staff must wear a mask
Ability to commute/relocate:
Tallahassee, FL 32303: Reliably commute or planning to relocate
before starting work (Required)
High school or equivalent (Required)
Customer service: 1 year (Required)
Day Shift (Required)
Work Location: One location
Keywords: Pacifica Senior Living Woodmont, Tallahassee , Front Desk Concierge, Hospitality & Tourism , Tallahassee, Florida
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