Assistant Executive Housekeeper

Company: Four Points by Sheraton Tallahassee Downtown
Location: Tallahassee
Posted on: May 16, 2022

Job Description:

This position is responsible for assisting the Executive Housekeeper in supervising all housekeeping staff in maintaining the cleanliness of the guest rooms, and public and service areas of the Four Points Tallahassee Downtown on a regular basis.

Essential Job Functions:

-- Effectively trains staff so that they are able to consistently provide service that meets the hotel's excellent service standards. -- Effectively interviews and selects staff; creates a work environment that minimizes turnover and maximizes retention. -- Holds staff accountable to the policies and procedures of the hotel, i.e., drinking on the property, entering/exiting through associate entrance, no harassment, etc. -- Monitors budget. Uses purchase orders, effectively utilizes checkbook and processes invoices timely. -- Represents Four Points Tallahassee Downtown as a great place to work. -- Treat associates with respect and dignity in regard to scheduling, diversity, appreciation and recognition, suggestions for improvement, and other pertinent job issues. -- Continually searches for ways to improve procedures, training, interviewing, and other hotel services. -- Supervise and assign work to housekeeping staff; encourage responsibility and decision-making. -- Assist in establishing safe working conditions and practices for associates and guests alike. -- Assist Executive Housekeeper in preparing performance appraisals within the scope of authority and on a timely basis and effectively communicate this appraisal to associate. -- Assist in ensuring that all staff is knowledgeable of all emergency and fire procedures. -- Maintain control of in-house keys within the department at all times. -- Employ proper use of cleaning and safety equipment at all times. -- Maintain brand standard of cleanliness in all areas of responsibility. -- Attend and participate in all required meetings. -- Meet with the Operations Manager daily to ensure good communication. -- Become familiar with guest rooms, public areas, placements, floor plans, and emergency exits. -- Maintain an accurate daily record of all room cleaning progress and status. -- Assist with and ensure all rooms are inspected daily to brand standard. -- Verify the status of each room through visual inspection throughout the day and complete all room inspections with up-to-date status by end of the shift ensuring guests don't have to wait to check-in after 3 pm. -- Know AM/PM opening and closing procedures. -- Coordinates all deep-cleaning and general room cleaning with staff, and ensures the quality of these rooms. -- Follow up on all out-of-order rooms daily. -- Performs supply and linen inventories as needed. -- Become familiar with computerized room updating procedures. -- Discipline all persons within the scope of responsibility in keeping with the professional and fair code of conduct and Four Points Tallahassee Downtown personnel policy. -- Ensure that all assigned VIP rooms are completed and inspected by 11 AM. If not, relay the status to Front Desk and General Manager. -- Actively search for and locate maintenance problems, works closely with Maintenance Supervisor to coordinate repairs. -- Ensure sound cost control procedures at all times and correct inefficient uses of labor, supplies, and time when necessary. -- Receive and perform guest requests in a timely and reasonable manner, and according to the guests' requirements. -- Inspect all rooms assigned in section daily. -- Cross-train in all positions of housekeeping. -- Assist Executive Housekeeper on the upkeep and safety of all Lost and Found items. -- Know laundry operating procedures. -- Assist with and ensure all deep clean rooms are on schedule and are being correctly completed by the housekeeping staff. -- Other duties as assigned.

Keywords: Four Points by Sheraton Tallahassee Downtown, Tallahassee , Assistant Executive Housekeeper, Hospitality & Tourism , Tallahassee, Florida