Customer Service Rep - Located in Apalachicola, FL
Location: Panama City
Posted on: June 24, 2022
Located in Apalachicola, FLGENERAL RESPONSIBILITIES:
Provide a positive in-person customer experience in a prompt and
professional manner related to the customers' needs and questions.
Perform direct customer support for all customers consistent with
Mediacom's policies and procedures.
Interact with customers in person to answer customer inquiries and
solve problems regarding billing, services, and products.
Utilize appropriate sales and retention guidelines to properly
process customer requests to add or disconnect services.
Troubleshoot basic service issues and schedule on site service
calls when necessary.
Receive and process customer payments, balance cash drawer, and
post customer adjustments.
Issue and receive equipment from customers.
Responsible for maintaining customer site equipment and inventory
controls according to policy and procedures.
Demonstrate courtesy and patience in customer relations,
maintaining the ability to explain all phases of billing, products,
and services offered at the current time.
Neat with self and work area, and conducts self in a respectable,
responsible, and courteous manner.
Regular Attendance required.
Perform other duties as directed or required by your
Other duties as assigned.
High school diploma or GED required; Associates degree
Required - 1-3 years' experience in retail and/or consumer
Preferred - 3 plus years' customer service & cash
Exceptional relationship-building skills.
Excellent communication skills.
Ability to multi-task and prioritize in a fast-paced
Effective cash handling skills.
Valid driver's license and satisfactory driver record may be
required for some locations.
Must demonstrate intermediate to advanced PC skills.
Sales ability and willingness to meet sales goals.
Able to stand for long periods.
Occasional travel to other sites within the region.
Ability to work evenings, weekends and holidays and overtime as
Keywords: Front Counter, Customer Service, Sales
Keywords: Mediacom, Tallahassee , Customer Service Rep - Located in Apalachicola, FL, Hospitality & Tourism , Panama City, Florida
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