Group Reservations Agent
Company: Marriott International
Location: Tallahassee
Posted on: August 6, 2022
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Job Description:
Job Number 22113865Job Category ReservationsLocation The St.
Regis Bal Harbour Resort, 9703 Collins Avenue, Bal Harbour,
Florida, United States VIEW ON MAPSchedule Full-TimeLocated
Remotely? NRelocation? NPosition Type Non-ManagementJOB
SUMMARYSalary: $16.50Process all reservation requests, changes, and
cancellations received by phone, fax, or mail. Identify guest
reservation needs, determine appropriate room type, and verify
availability of room type and rate. Explain guarantee, special
rate, and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property
facilities/services and room accommodations. Follow sales
techniques to maximize revenue. Communicate information regarding
designated VIP reservations. Input and access data in reservation
system. Respond to any challenges found for accommodating rooming
requests by communicating with appropriate individual or
department. Oversee accuracy of room blocks and reservations. Input
group rooming lists using reservation systems, revise room blocks
to maintain the required number of available rooms and keep
organized files of all groups. Set-up proper billing accounts
according to Accounting policies.Follow all company policies and
procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests'
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Read and visually
verify information in a variety of formats. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.Marriott International is an equal
opportunity employer. We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.The
St. Regis brand first established luxury hospitality more than 110
years ago, with the opening of the St. Regis New York. From the
moment John Jacob Astor IV opened the doors of his Beaux-Arts
masterpiece on New York's Fifth Avenue, St. Regis has stood as a
symbol of uncompromising elegance and bespoke service. Today, with
more than 40 of the best addresses around the world, St. Regis is a
place where trends are born, boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St.
Regis.
Keywords: Marriott International, Tallahassee , Group Reservations Agent, Hospitality & Tourism , Tallahassee, Florida
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