Company: Papa John's Pizza - SARPJ
Posted on: September 22, 2022
Supervise shifts and/or work areas in the operation of a Papa
John's restaurant to ensure high quality products and customer
service are delivered to ensure restaurant profitability. Other
responsibilities include the management of operations including the
execution of all Company policies, procedures, programs and
systems. Ensure compliance with all federal, state and local laws
and ethical business practices.
Essential Duties and Responsibilities include the following. Other
duties may be assigned.
- Demonstrate exemplary operations skills in all aspects of the
restaurant including making quality products for our customers and
ensuring each delivered product meets Papa John's standards and
accurately reflects the customer's order. Professionally and
promptly respond to all customer concerns or issues. Solicit
customer feedback, share feedback with team, and use feedback to
improve restaurant operations and build brand loyalty. Communicate,
train and promote quality standards to team members by utilizing
all available tools including Operations Manual and Team Member
- Supervise a restaurant team, maintain adequate shift staffing
levels according to projected sales, properly train team members to
exceed customer expectations, ensure compliance with uniform and
appearance standards, and coach for improved performance. Ensure
team is quality and customer focused and build an atmosphere of
teamwork, energy and fun.
- Contribute to sales goals by providing prompt and friendly
customer service; building check averages through team member
product training and sales execution.
- Contribute to profit goals by ensuring they stay within company
guidelines and target goals by accurately utilizing the PROFIT
System. Execute cash management duties. Assist in the management of
adequate inventory levels using the company's systems and
guidelines to minimize loss. Manage company's assets by ensuring
the restaurant is clean, safe and organized; complies with safety
and security standards at all times.
Position Qualifications. To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform essential functions.
Competencies are classified as the work habits, attitudes, personal
characteristics, and behaviors that reflect how a person
accomplishes the duties and responsibilities of his/her job.
- Attention to Detail: Follows established guidelines and
procedures to ensure accuracy; gets work right despite pressing
deadlines; concentrates on routine work details and organizes and
maintains a system of records; is alert and aware of surroundings
and carefully monitors technical equipment or processes.
- Commitment to Task: Demonstrates dependability and shows a
sense of urgency about getting results; willing to commit the hours
it takes to get the job completed; takes responsibility for actions
and achieves results; overcomes obstacles.
- Customer Focused: Commits to meeting the needs and expectations
of the organization's internal and external customers; builds and
maintains a customer base; delivers a high level of customer
service; searches continually for ways to increase customer
satisfaction (i.e., customer feedback).
- Initiative: Takes action proactively; addresses issues or
opportunities without supervision; focuses on desired results and
accomplishments; demonstrates clear purpose, enthusiasm, and a
- Relationship Management: Initiates and develops relationships
with others; demonstrates credibility; confronts conflict quickly
and professionally; inspires confidence in others.
- Teamwork: Works cooperatively with others to accomplish
business goals and objectives; asks others for their ideas and
opinions; supports team's decisions; contributes to the team's
- Cash management skills
Education and/or Experience
- High School diploma or GED
- Successful and stable employment history
Physical Demands. While performing the duties of this job, the team
member is required to use hands repetitively, stand for prolonged
periods, walk, grasp firmly/strongly and simply/lightly with hands,
and use fine finger dexterity. The team member is frequently
require to bend over, twist, reach above shoulder level, crouch or
stoop, kneel, repetitively use feet, and use head and neck in a
twisting or static motion and to look up and/or down, and lift
and/or move up to 50 pounds. Occasionally, the team member is
required to sit, climb, balance, push and/or pull, and lift and/or
move over 51 pounds.
Work Environment. While performing the duties of this job, the team
member is required to work outdoors in various temperatures, ir a
noisy environment, near moving mechanical parts, with dangerous
equipment or sharp tools, and around fumes, odors, dust, or toxic
- Must be 18 years of age or older
- Must have reliable transportation
- Must be able to work long hours, scheduled or unscheduled,
which will include nights, weekends, and as emergencies arise
- Ability to successfully perform the job duties of all positions
in the restaurant, including pizza delivery
- Ability to lead a team during a shift with no supervision
- Bilingual in certain markets
- Work with phones, computers, fax machines and copiers
- Non-exempt, hourly position
- Employment is contingent upon satisfactory results of a
Brand: Papa John's Pizza
Address: 1210 E. Jackson St. Thomasville, GA - 31792
Property Description: 1265 - Jackson St - Thomasville, GA
Property Number: 1265
Keywords: Papa John's Pizza - SARPJ, Tallahassee , Shift Leader, Hospitality & Tourism , Thomasville, Florida
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