CSR - Customer Service Representative /cashier NEW
Company: BEST BEAUTY SUPPLY
Posted on: November 25, 2022
We are looking for a customer-oriented service representative. A
customer service representative, or CSR, will act as a liaison,
provide product/services information and resolve any emerging
problems that our customer accounts might face with accuracy and
efficiency. The best CSRs are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative. They
love to talk. Customer service representatives can put themselves
in their customers' shoes and advocate for them when necessary.
Customer feedback is priceless, and these CSRs can gather that for
you. Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't
have enough information to resolve customer complaints. The target
is to ensure excellent service standards, respond efficiently to
customer inquiries and maintain high customer satisfaction.
* Manage large amounts of incoming calls
* Generate sales leads
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts
through open and interactive communication
* Provide accurate, valid and complete information by using the
* Meet personal/customer service team sales targets and call
* Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure
* Keep records of customer interactions, process customer accounts
and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
* Proven customer support experience or experience as a client
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different
types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time
Job Types: Full-time, Part-time
Pay: $11.00 - $17.00 per hour
* Employee discount
* 10 hour shift
* 8 hour shift
Weekly day range:
* Monday to Friday
* Weekend availability
Ability to commute/relocate:
* Tallahassee, FL: Reliably commute or planning to relocate before
starting work (Required)
* How would you describe your honesty?
* How long would you expect to work if hired?
* Why Are You Applying for This Position?
* How are you different from others applying for this position?
* What time and day is available to work?
Work Location: One location%58047475%
Keywords: BEST BEAUTY SUPPLY, Tallahassee , CSR - Customer Service Representative /cashier NEW, Hospitality & Tourism , Tallahassee, Florida
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