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Customer Service Specialist

Company: Corptax
Location: Tallahassee
Posted on: June 15, 2019

Job Description:

Customer Service Specialist

Job Posting Location

Tallahassee, FL

Job Code


Weekly Schedule

Monday - Friday, 9:00am - 6:00pm

Apply Now

Enjoy making life easier for your clients?

Us too.Service Associate (Corporate Filing Team)

CSC is an industry leader and the unwavering partner to many of the world's most successful organizations. Our success is built on trust, tenacity, passion, and a commitment to customer service. We work as a team. We always find a way. We are never complacent. If this sounds like you, read on learn more about the different teams hiring in Wilmington, DE:

As a Service Associate on the corporate filing team, you will process incoming orders in multiple states and county jurisdictions. Once orders have been researched, the team is responsible for reviewing the documents, entering the data into our internal systems, uploading documents, billing the customer in addition to sending results accurately to customers in a timely manner through our internal systems.

Our customer service interview process includes a digital interview powered by HireVue. We like digital interviews because it gives you a chance to tell your story and be more than just a piece of paper. If selected for a digital interview, you will receive an email invitation to complete the interview as well as a brief skills assessment. Please be prepared to complete this process which should take no more than 30 minutes. To learn more about digital interviewing and to help prepare for your interview, visit https://app.hirevue.com/learn-more/on-demand/.

What you'll do for us:

  • Building relationships with our customers to better understand their unique needs

  • Fulfilling requests and answering questions for internal and external customers

  • Responding to customer inquiries via email

  • Data entry of client information

  • Electronic filing and retrieval of documents

  • Maintaining and updating customer records

  • Managing customer portfolios

  • Research and analysis of legal documents

  • Navigating quickly between multiple databases quickly and accurately

  • Making daily trips to the Secretary of State to submit and pick-up filings

    What we'll do for you:

    • Empower you to find your own solutions to challenges faced by our clients - some of the world's leading companies

    • Give you the freedom to explore, experiment, and implement out-of-the-box ideas

    • Provide excellent benefits for you and your family, including paid time off, tuition reimbursement, 401(k) with employer match, medical insurance, and more.

      These technical skills, experience, and qualifications will provide a successful foundation for this position:

      • Energetic self-starter who thrives in a fast-paced, team oriented environment

      • The ability to multitask

      • Attention to detail and accuracy

      • Strong prioritization and time management skills

      • Flexibility and agility

      • Problem solving skills

      • Strong computer skills and proficiency in MS Excel

      • Excellent verbal and written communication skills

        Why join us?

        At CSC--, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.

        CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

        • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.

        • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

        • Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.

        • CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.

          About us

          CSC is the world's leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500--, more than half of the Best Global Brands (Interbrand--), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are-and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.

          Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.

Keywords: Corptax, Tallahassee , Customer Service Specialist, Hospitality & Tourism , Tallahassee, Florida

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