TallahasseeRecruiter Since 2001
the smart solution for Tallahassee jobs

Associate Team Leader

Company: H&R BLOCK
Location: Tallahassee
Posted on: August 16, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    What you'll bring to the team...
    • Prior experience working in customer service or similar role
    • Strong organizational skills and ability to plan and manage day-to-day office operations
    • Customer-centric mindset and strong communication skills
    • Computer proficient with the ability to use MS Office
    • Demonstrated ability to work independently with minimal supervision
    • Passionate, determined, resilient under stress and a will to win attitude
    • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
    • HS diploma/GED or higherIt would be even better if you also had...
      • Experience supervising or managing people
      • History of delivering outstanding customer experiences

Keywords: H&R BLOCK, Tallahassee , Associate Team Leader, Hospitality & Tourism , Tallahassee, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Postmates Delivery Driver (No Experience Needed)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Albany
Posted on: 08/20/2019

Customer Service Reps. Work At Home!
Description: Customer Service Reps. Work At Home We're looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone (more...)
Company: Mommy Jobs Online
Location: Tallahassee
Posted on: 08/20/2019

Server Assistant/Busser/Host
Description: Server Assistant/Busser/Host Job Description Job Overview Are you looking to work with the best in the industry to enhance your hospitality career As a Service Assistant at Red Lobster, your hard work (more...)
Company: Red Lobster
Location: Albany
Posted on: 08/21/2019


Customer Service Manager
Description: Description br br br Position at Homes.com br The focal goal of the Homes.com Customer Service Manager, CSM , is to promote excellence in every aspect of the Homes.com Customer journey experience (more...)
Company: Homes.com
Location: Tallahassee
Posted on: 08/20/2019

Housekeeping Aide - Residence Inn Tallahassee Universities at Capitol - (19112028)
Description: Here's To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of (more...)
Company: Marriott International, Inc.
Location: Tallahassee
Posted on: 08/20/2019

Postmates Delivery Driver (Make Your Own Schedule)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Tallahassee
Posted on: 08/20/2019

Box Truck Delivery Drivers
Description: Job RequirementsRequires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may
Company: Lowe's Companies Inc.
Location: Tallahassee
Posted on: 08/20/2019

42A Human Resources Specialist
Description: When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources Specialist is the primary go-to person. As an HR Specialist, you will (more...)
Company: Army National Guard
Location: Tallahassee
Posted on: 08/21/2019

Guest Environment Expert - Residence Inn - (19081028)
Description: Here's To Your Journey with Residence Inn The Residence Inn Tallahassee Universities at Capitol,
Company: Marriott International, Inc.
Location: Tallahassee
Posted on: 08/18/2019

Chef or Cook
Description: Attends work as scheduled Assists in the preparation and cooking of food items as determined
Company: Canterfield of Tallahassee
Location: Tallahassee
Posted on: 08/20/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Tallahassee RSS job feeds