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Call Center Agent

Company: Kyra Solutions
Location: Tallahassee
Posted on: March 28, 2020

Job Description:

NEW POSITION!! Send in your resume along with salary expectation, availability, and contact information ASAP. Company Profile Kyra Solutions, Inc. is a premier Information Technology Consulting Organization established in 1997 and headquartered in Lakeland, Florida. Kyra is a prime vendor of the State of Florida and provides high quality IT Consulting Services to its clients. Kyra has been in the IT Industry for 20 years and has been serving the IT Public Sector within the State of Florida for the past 15 years. The company has won numerous awards for its aggressive growth and quality of project execution which include Florida's Best Companies to Work For two years in row State's Diversity Business of the Year America's Fastest Growing Private Companies - Inc. 5000 Tampa Bay Fast 50 Contact Information Email jobskyrasolutions.com Job Description Job Title Call Center Agent in Tallahassee, FL Duration Long Term JOB SUMMARY This is a Call Center Agent - Revenue Specialist III in the General Tax Administration Program, Taxpayer Services Process, Collections Unit. The incumbent assists taxpayers with departmental billings, delinquencies, and audit assessments. The incumbent also takes appropriate actions to resolve accounts, provides leadership to Revenue Specialist II's, conducts quality reviews, and provides training of system navigation. MINIMUM JOB REQUIREMENTS Education and Certifications Currently employed with the Florida Department of Revenue. One year of experience in General Tax Administration working at a Revenue Specialist II position or above. One year of experience reviewing customer account history for compliance utilizing Master Data and Financial Information in the System for Unified Taxation (SUNTAX). Preference Preference may be given for bilingual (SpanishEnglish) candidates. Kyra recruiters, know the industry landscape and our clientsrsquo needs well. We also understand you want not only a high wage position, but long-term growth potential. Our employees have over a 93 renewal rate while employed with us. We work hard to not only keep you working, but growing with more challenging issues in need of innovative solutions. If you are interested in this position or in working for Kyra in the future, please send us your resume with salary expectation, availability, and contact information. We look forward to hearing from you soon!

Keywords: Kyra Solutions, Tallahassee , Call Center Agent, IT / Software / Systems , Tallahassee, Florida

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