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IT Engagement Manager (client facing supporting programs) (US Citizen and local to Tallahassee FL)

Company: IDEMIA
Location: Tallahassee
Posted on: January 8, 2021

Job Description:

Job Description:IDEMIA is the industry leader in secure identification solutions used in a variety of applications, including driver licenses, national IDs and more. More than 200 local and national government programs in over 20 countries rely on IDEMIA for their driver licenses and secure ID documents, and we produce more than 60 million documents annually for our customers.As our Engagement Manager, you will lead our overall partnership with strategic customers. This unique role blends the key elements of sales, marketing, technology, operations, program management and most importantly client relationship management, necessary to lead strategic customer partnerships. In this exciting and challenging role you will be part of IDEMIA's Civil Identity Business Line and will be responsible for influencing senior leaders, both internal and external, to align and agree to proposed client solutions. This position requires proactive leadership, identity and security domain expertise, deep technology project/program management skills, and executive presence.You must be able to balance multiple competing priorities and interests, lead cross-business teams in a matrix organization to deliver quality projects, while relentlessly pursuing the client's best interest. In addition to daily program execution responsibilities, you will be instrumental in growing and expanding our business within strategic accounts through your partnership with sales, marketing and product development. As the leader closest to the customer, you will assist in developing winning capture strategies, help lead proposal efforts, and participate in customer presentations.Key responsibilities include:Lead multiple client facing teams in the daily operations on strategic accounts, ensuring our utter client satisfaction through delivery excellence. Specifically,

  • Ensure effective communications with our customers, building strong working relationships
  • Effectively manage multiple teammates, internal and external, as well as subcontract partners in developing clear statements of work to delight our customers
  • Baseline new programs in accordance with the cost, schedule, and performance requirements, developing effective metrics that help drive proactive behaviors
  • Develop and review revenue forecasts and cost estimates, ensuring accuracy
  • Perform proactive risk and opportunity management - anticipate, define, measure, mitigate, and retire risks
  • Serve as a role model for inclusive and ethical behavior while fostering a culture of responsibility and accountability across the businessRequired SkillsRequired Skills:
    • Well-developed external customer relationship management skills
    • Experience developing new business capture plans and leading successful proposal efforts
    • Contract negotiation skills and experience managing teammates and subcontractors
    • Demonstrated ability to facilitate, influence, and enable team collaboration
    • Strong interpersonal and stress management skills, with a demonstrated ability to make effective decisions while working through complex personality, program, and business interest related issues
    • Familiarity with industry standard tools, including project scheduling and risk management tools
    • A track record that displays a relentless drive to exceed customer expectations
    • Ability to pass DMV Background check
    • Ability to build detailed business cases to support new business development efforts
    • Experience using and enhancing formal integrated product development processes
    • Experience developing formal training and certification of program managers
    • Project management certification, such as the PMI PMP or equivalentDesired:
      • Experience working with state government, particularly with motor vehicles (DMV) and IT branchesRequired ExperienceRequired Experience:
        • Must be United States citizen (dual citizenship is not allowed)
        • Candidate must be local to the Tallahassee, FL area
        • Bachelor's in Business, Computer Science or related field; advanced degree preferred
        • At least 8 years leading cross-business teams on multiple, complex software development and system integration projects
        • PMP Certified highly preferredTravel Requirements
          • Ability to travel to Reston or Billerica MA (approx 1X per quarter)
          • Must be able to commute on customer site 5 days a week in Tallahassee FLMust be United States citizen (dual citizenship is not allowed)IDEMIA's commitments to the US Government under a National Security Agreement (the "Letter of Assurance") impose the following citizenship restriction for this position: US citizenship only with no dual citizenship permitted for Secure Credentialing Programs and DMV Programs. Therefore, you must provide proof of sole US citizenship for eligibility for this position.IDEMIA is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Keywords: IDEMIA, Tallahassee , IT Engagement Manager (client facing supporting programs) (US Citizen and local to Tallahassee FL), IT / Software / Systems , Tallahassee, Florida

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