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FDC-DISTRIBUTED COMPUTER SYSTEMS SPECIALIST-70042825-CENTRAL OFFICE (LEON) TALLAHASSEE, FL

Company: The State of Florida
Location: Tallahassee
Posted on: January 9, 2021

Job Description:

Requisition No: 287784Agency: Department of CorrectionsWorking Title: FDC-DISTRIBUTED COMPUTER SYSTEMS SPECIALIST-70042825-CENTRAL OFFICE (LEON) TALLAHASSEE, FLPosition Number: 70042825Salary: $37,000.08 AnnuallyPosting Closing Date: 01/12/2021***OPEN COMPETITIVE ADVERTISEMENT***Distributed Computer Systems Specialist - #70042825This advertisement is for a Career Service position located in the Office of Information Technology in Tallahassee, Florida.Salary: $37,000.08 AnnuallySALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY.SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Assist the Department of Office of Information Technology (OIT) user by phone support, with mainframe password resets and LAN (local area network) password resets. Assist the user when help is needed to learn how to log onto the mainframe or the personal computer. Log each help desk call into the helpdesk ticketing software HP Service Center.
  • Assist users by phone support or by electronic mail that are having problem with mainframe applications, such as batch jobs, CICS transactions and printing jobs and reports from the mainframe. Log each call into the helpdesk ticketing software HP Service Center.
  • Assist users by phone support or electronic mail that are having problems with personal computer, web based applications and Microsoft Operating systems such as Windows XP and Microsoft Office products Word, Excel and Outlook. Log each call into the helpdesk ticketing software HP Service Center.
  • Monitor the status of the Departments IBM Mainframe, servers and network for system problems that may arise and notify the proper sections for immediate problem resolution, whether it is within the OIT department or a third party vendor and work in combination with the technicians until the problem is resolved. Monitor mainframe batch jobs and print jobs.
  • Assist the technicians in the field, whether it is the departments OIT technician or a technician from a third party vendor, with any problems that they may have or questions that may arise
  • Assist with maintaining the procedure documentation for the helpdesk. This includes writing documentation, reviewing documentation and distributing documentation and running reports from the helpdesk ticketing software HP Service Center as neededKNOWLEDGE, SKILLS, AND ABILITIES (KSA's):
    • Knowledge of distributed processing operations, procedures, and equipment.
    • Knowledge of computers and software.
    • Ability to plan, organize and coordinate work assignments.
    • Ability to communicate effectively.
    • Ability to move 50 pounds.
    • Knowledge of problem solving techniques.
    • Ability to process information logically and solve problems.
    • Ability to develop training programs related to distributed processing.
    • Ability to monitor and resolve problems with distributed systems components.
    • Ability to identify and define user task needs.Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge and experience, please submit a State of Florida Application and resume through the People First system. If you experience problems applying on-line, please call the People First Service Center at 1-877-562-7287.Applications will be accepted until 11:59 PM on the closing date.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.Nearest Major Market: Tallahassee

Keywords: The State of Florida, Tallahassee , FDC-DISTRIBUTED COMPUTER SYSTEMS SPECIALIST-70042825-CENTRAL OFFICE (LEON) TALLAHASSEE, FL, IT / Software / Systems , Tallahassee, Florida

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