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Client Technologies Technician - Helpdesk

Company: ArnAmy, Inc.
Location: Tallahassee
Posted on: February 24, 2021

Job Description:

Job Purpose:The FDC's OIT is seeking the services of an experienced Technician to assist with the Department's Helpdesk needs.The successful candidate will provide computer support via the telephone, email, and web portal statewide to all FDC users. The Technician will be responsible for logging user calls, and either resolving the problem over the phone or escalating the ticket to another group. This position may also be assigned other deliverables, tasks, and/or projects as needed.Primary Job Duties/Tasks:The duties and responsibilities of this position are:--- Providing Tier 1/Entry level software and hardware support.--- Using documented procedures and checklists to assist end users with technical issues.--- Logging end-user information and description of the issue using a ticket tracking system.--- Escalating problems to Tier 2/Intermediate level technical support.--- Communicating with the end users regarding the status of the issue resolution.About the Candidate:QualificationsAssociates or Bachelor's Degree, or technical institute degree/certificate, or equivalent work experience.Required ExperienceThe FDC requires the following experience and/or knowledge for this position: --- One (1) or more years of experience installing computer hardware and software including personal computers, printers, and peripherals in both a network and standalone environment.--- One (1) or more years of experience installing and troubleshooting clients in a Microsoft networking environment.--- One (1) or more years of experience installing, troubleshooting, and supporting desktop applications and operating systems including Windows OS's Office, Outlook, and Internet Explorer.--- Knowledge of TCP/IP protocols.--- Experience installing, diagnosing, and repairing hardware including scanners, hard drives, RAM, processors, CDRWs, DVDRW's, multimedia kits, and other peripherals.Preferred ExperienceThe FDC prefers the candidate have the following experience and/or knowledge for this position:--- Experience supporting computers in a criminal justice environment.--- Experience working in a call center environment; and--- Experience in Active Directory user administration.Questionnaire: 1. Do you have experience working in a criminal justice environment?2. Do you have experience working in a call center?3. Do you have experience using helpdesk ticket tracking software? About ArnAmy, Inc.:ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client's success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee's BEST in IT Solutions - 2017 &2016) excellent and talented team.ArnAmy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and Minorities are encouraged to apply.PLEASE SEND RESUMES AND SALARY EXPECTATIONS TO THANK YOU! - provided by Dice

Keywords: ArnAmy, Inc., Tallahassee , Client Technologies Technician - Helpdesk, IT / Software / Systems , Tallahassee, Florida

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