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Industrial Field Service Technician

Company: JENSEN USA
Location: Panama City
Posted on: May 7, 2021

Job Description:

Job Description SUMMARY Performs a variety of duties to assist customers by troubleshooting mechanical, electrical and software problems with production machinery, equipment or systems. Travels to customer's site to service, troubleshoot and make necessary repairs to same by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Service and repairs automated material handling systems to meet customer's requirements;
  • Visually inspects and tests machinery and equipment following initial installation or repair;
  • Observes mechanical and electrical devices in operation and listens for unusual sounds or unusual performance from machines or peripheral equipment to detect malfunction and discusses machine operation variations with customer's representative to diagnose problem or repair machine;
  • Dismantles defective machines and equipment and installs new or repaired parts;
  • Assembles, installs, repairs and/or replaces related hydraulic and pneumatic equipment, gauges, valves, pressure regulators, inverters, control boards, bearings, cylinders and related equipment;
  • Trains customer's representative(s) on the proper use and maintenance of machinery and equipment and prepares related materials on spare parts ordering;
  • Confers with other Parts Representatives, Field Service Technicians and customers over the telephone to diagnose machinery and equipment malfunctions and provide technical solutions to resolve complex machinery and equipment requirements.
  • Analyzes reports of technical issues to determine trends affecting future design, production, service and maintenance processes and provides recommendations to management;
  • Prepares Service Trip Reports or other reports requested by management;
  • Conducts system and equipment inspection to assess wear or malfunction, recommends spare and replacement parts
  • Conducts onsite operator training.
  • Assists development engineers in testing equipment and system modifications remotely.
  • Other duties may be assigned Job Type: Full-time Job Requirements:
    • Providing high quality repair service on equipment
    • Maintain equipment in the field
    • Providing field support/repair/preventative maintenance of medical services equipment for the company's field locations
    • Provide field installation, system troubleshooting and repairs and training support for customers in the field
    • Do installation, troubleshooting, and maintenance on various equipment
    • Perform periodic maintenance and repair service at customer locations
    • Complete maintenance and repair records
    • Assisting in problem solving, equipment installation and repair
    • Resolve while on-site or with field technician
    • Work within field services team focusing on equipment operation and product installation

Keywords: JENSEN USA, Tallahassee , Industrial Field Service Technician, IT / Software / Systems , Panama City, Florida

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