Remote Insurance Mac Technical Support Analyst
Company: VirtualVocations
Location: Tallahassee
Posted on: August 5, 2022
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Job Description:
A managed healthcare and insurance company has a current
position open for a Remote Insurance Mac Technical Support
Analyst.
Core Responsibilities Include:
Answering and resolving inbound Mac technical calls at a large
corporate help desk, efficiently and professionally
Diagnosing Mac hardware, software, printing, and network
connectivity issues
Using remote control/assistance tools to assist customers when
needed
Position Requirements Include:
High School Diploma / GED (or higher) OR 4+ years equivalent tech
support experience
1+ years providing level 1 or 2 Mac support
1+ years of experience supporting users in level 1 and 2 technical
support capacity to
Including experience in a call center environment and
desktop/deskside support
Familiarity with Networking Principles, Internet Protocol Suite
(TCP/IP), Local Area Networks (LAN) and Wide Area Networks
(WAN)
Prior experience with service ticketing/tracking systems
Keywords: VirtualVocations, Tallahassee , Remote Insurance Mac Technical Support Analyst, IT / Software / Systems , Tallahassee, Florida
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