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Web Application System Support

Company: Crescens Inc.
Location: Tallahassee
Posted on: November 26, 2022

Job Description:

Job Title: Web Application System Support
Location: Tallahassee, FL
Duration: 2 Years

** can also work remotely**

Job Description:
Service Tasks:

Respond and resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user.
Answer email inquiries related to the use of the COVID-19 Cherwell ticket portals daily as needed by the client.
Create and submit help desk tickets based on technical assistance requests received via Help Desk line or by email daily.
Provide help desk ticket updates through the Department's Cherwell system daily as needed by the client.
Set-up new accounts authorized by Department staff within 24 hours from receipt of Department approval.
Unlock system accounts for users and assist with password resets in a timely manner from receipt of Department requestor.
Conduct statewide trainings on new features of systems to end users and develop user manuals of system feature as needed by the department.
Assist with testing new features of systems daily as directed by the Department.
Document business processes for existing and new system features for applications as needed by the client.
Provide systems implementation support during regular and off hours as needed by the client on a monthly basis.

Qualifications & Experience

Three years' experience in a help desk environment (i.e., providing technical assistance, answering support calls.)
Three years' experience writing SQL queries against SQL databases.
Two years' experience working with surveillance and the most up to date reporting systems.
Two years' experience writing technical and developing training documentation materials and recording training videos.

Keywords: Crescens Inc., Tallahassee , Web Application System Support, IT / Software / Systems , Tallahassee, Florida

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