Field Service Technician
Company: Leidos Inc
Location: Panama City
Posted on: March 15, 2023
Job Description:
Description Job Description:As a level one Field Service
Technician, this individual must be team oriented and flexible, and
actively seek to share information and assist his peers. Possesses
solid communication skills, both oral and written. Demonstrates
good electronic repair troubleshooting methodology and maintains at
least an intermediate technical level of product knowledge. Ability
to read and follow electrical/mechanical schematics to assist in
isolating fault to root cause component/assembly. Cross trains on
products serviced in the field, and displays basic proficiency in
servicing the Trace, Checkpoint Smartlane, Whole Body Imager,
X-Ray, CT X-Ray and Cargo Inspection Systems product lines.
Willingness to work on special projects, some of high visibility,
as assigned. Looks for common-mode problem occurrences and seeks to
resolve, both independently and with the aid of others. Has a
working knowledge of business PC applications (MS Word, Excel &
Power Point) and able to effectively use them to provide clear,
concise information summaries as needed.Troubleshoots, services,
installs (deploys) and repairs Trace, Checkpoint Smartlane, Whole
Body Imager, X-Ray, CT X-Ray and Cargo Inspection equipment at
customer sites. Maintains field service log and filing system to
properly initiate, organize and maintain all field service and job
files until work is completed. Demonstrates initiative and
dedication through positive use of downtime and an overall
willingness and eagerness to consistently exceed customer and
company requirements.Primary Responsibilities:
- Responsible for meeting daily service repair needs and driving
customer satisfaction at assigned sites / location.
- Installs, repairs and maintains equipment in the field;
provides customer training as required.
- Documents all inspections, maintenance, repair work and submits
paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle
time
- Reviews all logs for open issues and prepares formal reports to
customers as necessary.
- Participates in Service Sales opportunities and assists with
promoting and implementing revenue programs.
- Ensures that tools and test equipment are properly maintained
and calibrated
- Assesses product/equipment performance based on field support
data; recommends modifications or improvements.
- Seeks to provide technical support to customers and other
service professionals as required.
- May participate in site surveys, pilot program service
activities, attend meetings
- Possesses basic technical knowledge on the company's Trace,
Whole Body Imaging, Checkpoint Smartlane and X-Ray
technologies.
- Maintains clear and concise business communication, both oral
and written
- Establishes and maintains a close relationship with senior
level FST's, Lead Technicians and Product Managers in order to
support the needs of the customer and remain aware of current
technical trends.
- Exercises every available measure to control and minimize
costs.
- Travel, overtime and work hours other than Monday-Friday may be
required.
- Comply with and ensure department compliance with Company
health, safety and environmental policies.
- Comply with all applicable U.S. export control and security
regulations.
- Other duties as required.Basic Qualifications:
- Associate's Degree/Related Trade Certification (electrical,
electronic, mechanical)/Military Training (electrical, mechanical,
electronics). (Equivalence achieved through comparative work and
life experience of 1-3 years is acceptable work experience in a
related electrical or mechanical field service role). Computer
literacy; competency in use of all programs within MS Office Suite
and aptitude for learning specialized software programs.
- Minimum of 1-3 years experience directly involved in
troubleshooting and field repair of electrical and electronic
systems and equipment.
- Individuals shall possess excellent communications skills and
have a strong orientation for customer focus and teamwork. Must be
responsive to all customer issues at all times. Must be willing &
able to travel at short notice.
- While supervision is not considered a primary responsibility of
this position, there may be instances where supervision of others
on a project basis may be required
- Must be able to pass an in depth background check (TSA
eQIP).Preferred Qualifications:
- Possess excellent organizational, communication, interpersonal
skills with the ability to multi task several projects at
once.
- Excellent customer service skills and the ability to handle
stressful situations.
- Self-motivated, reliable, and accountable individual
- Possess excellent telephone skills
- Must be able to lift/carry 50 lbs.
- Must be able to push/pull 200 lbs.
- Must be able to move/ manipulate equipment weighing up to 1000
lbs. with the assistance of carts, hoists, davit cranes, pallet
jacks or other devices as defined in the manuals and Technical
Advisory documentation.
- Job requires frequent bending, stooping, twisting, turning, and
working in unusual positions requiring full body mobility.Must be
able to work safely and follow safety precautions in extreme
environments (temperature, humidity, noise, confined spaces, etc.)
around dangerous industrial equipment.Pay Range:Pay Range
$44,200.00 - $68,000.00 - $91,800.00The Leidos pay range for this
job level is a general guideline onlyand not a guarantee of
compensation or salary. Additional factors considered in extending
an offer include (but are not limited to) responsibilities of the
job, education, experience, knowledge, skills, and abilities, as
well as internal equity, alignment with market data, applicable
bargaining agreement (if any), or other law.
Keywords: Leidos Inc, Tallahassee , Field Service Technician, IT / Software / Systems , Panama City, Florida
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