Technical Customer Success Advocate
Company: VirtualVocations
Location: Tallahassee
Posted on: September 17, 2023
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Job Description:
A company is looking for a Product Customer Success Manager.
Key Responsibilities:
Configure the Expert platform based on customer requirements and
assist in developing customizations
Collaborate with customers to understand business requirements,
document them, and provide technical information
Review and work on technical support cases from customers until
resolution
Required Qualifications:
4-6 years of experience in troubleshooting and debugging the Expert
Application
Excellent knowledge of HTTP requests and modern authentication
standards (oAuth2, OIDC, SAML, SCIM)
Deep understanding of SSO patterns, browser security, HTML, CSS,
and vanilla JavaScript
Ability to read API documentation and implement proof of
concepts
Bachelor's degree or equivalent experience in a high-level
environment
Keywords: VirtualVocations, Tallahassee , Technical Customer Success Advocate, IT / Software / Systems , Tallahassee, Florida
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