Technical Product Support Specialist
Company: VirtualVocations
Location: Tallahassee
Posted on: September 17, 2023
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Job Description:
A company is looking for a Technical Product Support
Specialist.
Key Responsibilities:
Responding and resolving technical issues on the company's
platform
Serving as the liaison between customers, Customer Success
Managers, and product/engineering teams
Developing support processes, creating documentation, and mapping
customer journeys
Qualifications:
2+ years of customer-facing product/technical support experience in
a SaaS product
Experience with ticketing and support software
Strong time management and problem-solving skills
Ability to thrive in a fast-paced and dynamic environment
Knowledge of natural language processing, machine learning,
computer vision, or graph analytics is a plus
Keywords: VirtualVocations, Tallahassee , Technical Product Support Specialist, IT / Software / Systems , Tallahassee, Florida
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Click
here to apply!
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