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Technical Product Support Specialist

Company: VirtualVocations
Location: Tallahassee
Posted on: September 17, 2023

Job Description:

A company is looking for a Technical Product Support Specialist.
Key Responsibilities:

Responding and resolving technical issues on the company's platform
Serving as the liaison between customers, Customer Success Managers, and product/engineering teams
Developing support processes, creating documentation, and mapping customer journeys


2+ years of customer-facing product/technical support experience in a SaaS product
Experience with ticketing and support software
Strong time management and problem-solving skills
Ability to thrive in a fast-paced and dynamic environment
Knowledge of natural language processing, machine learning, computer vision, or graph analytics is a plus

Keywords: VirtualVocations, Tallahassee , Technical Product Support Specialist, IT / Software / Systems , Tallahassee, Florida

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