Customer Support Technician (Tier I) - 26-01397
Company: NavitasPartners
Location: Tallahassee
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Job Title: Customer Support
Technician (Tier I) Location: Tallahassee, FL Assignment Duration:
4 months (with potential for extension) Employment Type: Contract
Position Summary The Customer Support Technician provides Tier I
technical support for enterprise hardware, software, and end-user
systems. This role delivers both in-person and remote support while
ensuring high-quality customer service, clear communication, and
timely issue resolution. Responsibilities include installation,
configuration, troubleshooting, documentation, asset tracking, and
escalation of IT-related issues in a fast-paced enterprise
environment. Key Responsibilities Install, configure, and support
desktop and laptop computers, mobile devices, printers, scanners,
and peripheral equipment Provide in-person and remote technical
support to end users Troubleshoot and resolve hardware, software,
and basic network-related issues Monitor and maintain systems using
enterprise tools such as Active Directory and Microsoft Endpoint
Configuration Manager (MECM) Support audiovisual setups and video
conferencing solutions Assist with virtual meeting platforms (e.g.,
Microsoft Teams, Zoom, GoTo Meeting) Provide support for
audiovisual equipment, including Microsoft Teams Rooms–certified
devices (preferred) Accurately document incidents, requests, and
resolutions in the ticketing system Follow established procedures,
checklists, and escalation protocols Escalate complex issues to
higher-level technical support when appropriate Collaborate with
other IT teams on projects and initiatives Recommend improvements
to processes, tools, and technologies to enhance efficiency
Participate in rotating after-hours on-call support
(evenings/weekends) Travel to remote locations to provide onsite
support as needed Perform additional duties as assigned Lift and
transport equipment up to 50 pounds Work Schedule Onsite support
hours between 7:00 AM – 6:00 PM, Monday through Friday
Participation in an after-hours on-call rotation is required
Required Qualifications High School Diploma or equivalent 0–1 year
of IT support or computer systems experience Basic working
knowledge of hardware, software, and troubleshooting concepts
Proficiency with Windows 10/11 and Microsoft Office 365 (Outlook,
Word, Excel, Teams) Strong problem-solving, analytical, and
critical-thinking skills Ability to learn new systems and
technologies quickly Strong communication and customer service
skills Ability to manage multiple priorities and work independently
or within a team Preferred Qualifications Experience supporting
enterprise IT environments Associate’s or Bachelor’s degree in
Computer Science, Information Systems, or a related field Technical
institute degree or relevant IT certifications Familiarity with
Active Directory, MECM, and enterprise ticketing systems Experience
with audiovisual or video conferencing technologies Role Level &
Complexity Entry-level / Learner role Provides Tier I support for
low to medium complexity issues Works under general supervision
while developing technical proficiency Follows documented
procedures and established workflows
Keywords: NavitasPartners, Tallahassee , Customer Support Technician (Tier I) - 26-01397, IT / Software / Systems , Tallahassee, Florida
