VP - Digital Services
Company: Angott Search Group
Location: Dothan
Posted on: April 1, 2026
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Job Description:
Angott Search Group is partnering with a nearly $1.5 billion
credit union to identify an experienced VP of Digital Services to
lead the strategy, performance, and continuous improvement of the
organization’s digital banking channels. This role is responsible
for enhancing the member experience across online and mobile
platforms while driving digital adoption, operational efficiency,
and innovation. Reporting to the SVP/COO, the VP of Digital
Services will collaborate closely with operations, retail, lending,
IT, and technology partners to ensure digital solutions are
effectively implemented, optimized, and aligned with the credit
union’s mission. Responsibilities: Lead the strategy, performance,
and daily operations of digital banking platforms, including online
banking, mobile banking, account opening systems, and
authentication tools. Drive digital channel enhancements, upgrades,
and system releases to improve reliability, functionality, and
member satisfaction. Monitor digital channel performance metrics,
usage trends, and adoption rates to prioritize improvements.
Analyze member journeys and optimize digital workflows to reduce
friction and improve service efficiency. Ensure digital platforms
meet security, regulatory, and ADA accessibility requirements.
Partner with internal teams to automate manual processes and
improve system integrations. Lead cross-functional initiatives with
IT, cybersecurity, operations, and member support teams to enhance
digital service delivery. Manage relationships with digital
banking, fintech, and authentication vendors, including performance
monitoring and contract oversight. Evaluate emerging technologies
and fintech partnerships to support the credit union’s digital
strategy. Qualifications: Bachelor’s degree in Information Systems,
Business Administration, Computer Science, or a related field
(Master’s preferred). 7–10 years of digital banking, fintech, or
digital services leadership experience within a financial
institution. Strong understanding of digital banking platforms,
APIs, security requirements, and system integrations. Experience
leading cross-functional teams and managing multi-vendor
environments. Strong project management, communication, and
problem-solving skills. Ability to analyze data, member feedback,
and operational insights to improve digital experiences.
Keywords: Angott Search Group, Tallahassee , VP - Digital Services, IT / Software / Systems , Dothan, Florida
