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Aquaculture Technical Support

Company: Pentair, Inc.
Location: Tallahassee
Posted on: November 10, 2018

Job Description:

Company Overview Pentair plc (NYSE: PNR) is a global company dedicated to building a safer, more sustainable world. Pentair delivers industry leading products, services and solutions that help people make the best use of the resources they rely on most. Its technology moves the world forward by ensuring that water is plentiful, useful and pure, and that critical equipment and those near it are protected. With 2016 revenues of $4.9 billion, Pentair employs approximately 19,000 people worldwide. Segment Overview A global water leader focused on smart, sustainable water and fluid processing applications. It designs, manufactures and delivers innovative solutions to residential, commercial and industrial customers who place a premium on high quality water and fluids. Strategic business units include Aquatic and Environmental Systems, Water Filtration, Water Technologies, Process Technologies, and Fluid Motion. Pentair's Water segment generated approximately $2.8 billion in sales in 2016. Job Summary The Technical Support Representative position is responsible providing product support , general aquaculture industry information, managing customer interactions and ensuring high levels of customer satisfaction. The Technical Sales Representative interacts with customers to analyze customer needs and provide technical support for PAES product. ESSENTIAL DUTIES AND RESPONSIBILITIES * Support the PAES contact center and inside sales team on product related technical questions * Support the goal of increasing sales by improving overall technical understanding of products within the contact center in order to facilitate up-selling of additional products * Effectively communicate with customers directly to assist with product specifications, sizing, and application * Answer phones and provide technical assistance with product applications to both customers and co-workers * Provide price quotes for products in a timely and accurate manner that is consistent with PAES pricing objectives * Respond to all incoming data specifically faxes, electronic mail, conventional mail, and other sales related documentation in a timely and accurate manner Job Requirements & Skills Skills required: * A thorough understanding of products related to all forms of aquaculture and aquaponics, with an emphasis on recirculating aquaculture systems * Proven ability to manage and execute sales within the industry or related technical sales experience * Excellent organizational and communication skills are required * Must have ability to work independently while handling a wide variety of projects and able to prioritize them effectively * Ability to remain in control, professional, and empathetic while handling customer interactions * Outstanding written and verbal communication skills * Skilled at navigating through multiple applications EDUCATION AND/OR QUALIFICATIONS * A four-year BA/BS Degree in a Biology, Chemistry, Marine Science, Fisheries Science, Oceanography or Limnology. Industry experience would be advantageous. Demonstrated proficiency in written (Microsoft Office suite) and oral skills (face-to-face, telephone & public speaking) - accredited courses in Professional Selling and Negotiating, an asset LANGUAGE SKILLS * Able to communicate effectively in the English language. EEO Statement Pentair is an Equal Opportunity Employer.SDL2017

Keywords: Pentair, Inc., Tallahassee , Aquaculture Technical Support, IT / Software / Systems , Tallahassee, Florida

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