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Desktop Support Technician

Company: Kelly IT
Location: Tallahassee
Posted on: September 13, 2019

Job Description:

Desktop Support

  • Install and configure computer hardware, operating systems and applications on laptops and desktops, as per the Corporate directive
  • Be highly knowledgeable in Windows OS and competent in Mac OS
  • Monitor and maintain computer systems and networks
  • Troubleshoot system and network problems and diagnose and solve hardware or software faults
  • Replace parts as required
  • Liaise with approved hardware and software vendors
  • Support the deployment of new applications
  • Create and disable user accounts and profiles and deal with password issues
  • Test and evaluate new technology
  • Manage the procurement and deployment of mobile devices
  • Be proficient in iOS device management
  • Be prepared to work outside normal contracted hours to provide services, fix vulnerabilities and complete tasks and projects that are better preformed while the general workforce is not operational
  • Be prepared to travel to the issue/project, be that a jobsite or another regional office Service Desk Administration
    • Respond to service desk calls
    • Talk staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
    • Respond within agreed time limits to IT requests, either verbal, written or submitted through the help desk system
    • Work continuously on a task until completion, or escalate where necessary within agreed time limits, ensuring the user is kept up to date on progress
    • Prioritise and manage many open cases at one time WAN/LAN
      • Assist, as directed, with administration and maintenance of the Company's infrastructure
      • Provide setup and support of Jobsite WAN/LAN infrastructure; requires good understanding of Wi-Fi, switch and router deployment
      • Patch new connections to the network phone/pc/printer and understand the appropriate vLan framework - provided by Dice

Keywords: Kelly IT, Tallahassee , Desktop Support Technician, IT / Software / Systems , Tallahassee, Florida

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