Legal Billing Supervisor
Company: Citizens Property Insurance Corporation
Posted on: March 19, 2019
A career at Citizens is unlike a career at any other insurance company, because Citizens is unlike any other insurance company. If you are looking for an opportunity in which you can stretch to your full potential, expand your knowledge and grow your career, you have found it. Winner of the 2017 WorldatWork Seal of Distinction, one of only seven companies throughout Florida to receive this award, Citizens is a diverse team of professionals helping people and communities throughout Florida. At Citizens, employees do more than live up to their potential ? they exceed it. So what are you waiting for? Come discover the career you never expected ? at Citizens. JOB SUMMARY: This position is responsible for supervising the daily billing compliance process and staff to ensure that all bills are properly processed and the information contained within it are in compliance with legal requirements. JOB DUTIES / ESSENTIAL FUNCTIONS: Facilitates a work environment that fosters and supports ethical decision-making and actions by motivating, promoting and modeling ethical behavior, as well as executing job responsibilities in accordance with Citizens core values, ethics and information protection policies. * Responsible for managing staff including legal bill reviewers and auditors, interviewing and hiring, goal setting, training and development, coaching/mentoring and completing performance evaluations. Monitor contract workers by verifying hour's worked/auditing timesheets, and ensuring other work arrangements are in compliance with contracted agreements. (30% of time spent) * Supervise and assist in the daily intake & processing of legal billing invoices. Allocate and assign invoices for review. Ensure processing standards & goals are maintained. Ensure unit scheduling, service levels, & operational goals are adhered to by staff. Manage, track and measure production and processing of vendor invoices and prepare reports on same. (20% of time spent) * Responsible for conducting quality assurance reviews of work performed by members of the Legal Billing Team, communicating findings to the Legal Billing Manager, and participating in quality review meetings. Approve adjustments made to complex and/or large dollar invoices submitted by counsel in order to identify billing issues/inconsistencies with Billing Guidelines. Edit Billing Reviewer comments relating to disallowed charges as necessary. (20% of time spent) * Works closely with litigation specialists and managers, law firm personnel and other vendors, when necessary, to identify and/or resolve billing issues. Prepare reports measuring performance of outside counsel with respect to billing compliance. Identify trends or patterns of improper billing. (10% of time spent) * Identify operational trends and areas of improvement within the team. Participate in periodic reviews and updates of litigation guidelines and bill review protocols, and development and maintenance of Billing Guidelines and workflows, to ensure that industry best practices are employed. (10% of time spent) * Conduct thorough review of invoices or appeals as needed. (10% of time spent) REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: * Sound knowledge of the insurance litigation process * Sound knowledge of legal billing policies and practices * Proficiency in Microsoft Office Suite * Coaching and training abilities * Critical thinking and problem solving skills * Ability to resolve challenging business issues * Proactive and reactive in a fast paced environment * Ability to initiate, organize, prioritize, and coordinate projects and/or cases * Strong sense of urgency, responsibility, accountability * Ability to work autonomously and as part of team * Strong communication (written/verbal), interpersonal REQUIRED EDUCATION AND EXPERIENCE: * Bachelor's Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years * 3 or more years of legal billing experience AND * 2 or more years of supervisory/management experience or experience coaching/mentoring/training staff PREFERRED QUALIFICATIONS: * JD degree * Certification, training and/or experience as a Paralegal * Supervision of a Legal Billing function * Knowledge of property claims practices, estimating platforms, and legal terminology * Understanding of Citizen's legal procedures and services In addition to a competitive salary, Citizens offers its employees an outstanding total rewards package, including: * Retirement savings plan with an 8 percent company match * Medical, dental and group life insurance * Paid time off: vacation, sick and holiday leave * Tuition reimbursement * Professional and leadership development opportunities * Flexible work schedule * On-site wellness activities * Employee recognition programs * Relocation assistance (where applicable) * Community and volunteering opportunities * Casual dress and more Citizens is proud to be an equal opportunity employer.SDL2017
Keywords: Citizens Property Insurance Corporation, Tallahassee , Legal Billing Supervisor, Legal , Tallahassee, Florida
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