Escrow Assistant

Company: First American
Location: Tallahassee
Posted on: October 14, 2020

Job Description:

COMPANY SUMMARY

Join our team! First American's Mortgage Solutions division provides lenders with solutions to originate, close and service quality loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.firstam.com/mortgagesolutions/

JOB SUMMARY

Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.

If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family.

If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.

Job Level Summary:
Intermediate levels require a solid understanding of functional tasks
Assistance may be required from more experienced team members will vary depending on task complexity
Work may be reviewed for new or more complex tasks
Provide a wide range of support within a functional area
Follow functional area s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations

ESSENTIAL FUNCTIONS

* Performs a wide range of administrative duties to gather information and assist in the escrow process

* Duties may include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions

* Communicates requirements and other information to clients

* Interprets various agreements as they relate to closing and prepare all documents required for transactions

KNOWLEDGE AND SKILLS/TECHNOLOGY USED

* Customer service skills

* Problem solving skills

* Strong organizational skills

* Knowledge of MS Office suite

* Excellent verbal/written communication skills

* Able to maintain professionalism and a positive service attitude at all times

* Strong detail orientation

* Knowledge of company and/or client operating systems

TYPICAL EDUCATION

* High School diploma or equivalent

TYPICAL RANGE OF EXPERIENCE

* 2+ years experience in an escrow related experience

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers..

Keywords: First American, Tallahassee , Escrow Assistant, Other , Tallahassee, Florida