Associate Customer Support

Company: Gainwell Technologies
Location: Tallahassee
Posted on: January 12, 2021

Job Description:

Job Description:Gainwell is the leading provider of technology solutions that are vital to the administration and operations of health and human services programs. Gainwell is a new company with over 50 years of proven experience, a reputation for service excellence and unparalleled industry expertise. We offer clients scalable and flexible solutions for their most complex challenges. These capabilities make us a trusted partner for organizations seeking reliability, innovation and transformational outcomes.Essential Job Functions* Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.* Researches customer inquiries and responds to appropriate parties in a timely manner.* Records calls, processes requests and updates account history with results of inquiry to include proper documentation.* Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.* Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.* Interfaces with team personnel, management, and customers in reference to customer service issues.* Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.* Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.* Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.Basic Qualifications* High school diploma or G.E.D.* Four or more years of customer service or other telephone experience* Experience working with organizational functions and personnel* Experience working with fax machines, computer software, and telephone technology* Experience working with and skilled in the use of help desk softwareOther Qualifications* Business and analytical problem solving skills* Communication skills* Ability to work independently* Ability to follow oral and written directionsWork Environment* Office environment* May require shift workGainwell mission is to empower our clients through technology to deliver health and human services programs that enable successful health outcomes.

Keywords: Gainwell Technologies, Tallahassee , Associate Customer Support, Other , Tallahassee, Florida