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Loaner Car Coordinator

Company: Capital BMW
Location: Tallahassee
Posted on: January 14, 2021

Job Description:

Capital Eurocars has an immediate need for a Loaner Car Coordinator to work in Tallahassee at our Mercedes-Benz/BMW location!Monday - Friday 1:00pm - 6:00pmThis position is mainly responsible for:* Maintaining a rental fleet of 47 Mercedes Benz and BMW vehicles.* Responsible for fleet size, fleet maintenance, unit tracking* Customer relations and supervising rental agents.Capital Eurocars is part of the Crown Automotive Group - Headquartered in St. Petersburg with additional FL locations in Clearwater and Tallahassee (Capital Eurocars) along with dealerships in Ohio and Tennessee. When you work for Crown, your opportunities for professional growth and advancement are endless!There are MANY benefits to working for Crown Automotive Group.Below are a few:* Medical, dental and vision insurance* Short- and long-term disability coverage* Life insurance* Flexible spending accounts* 401K w/ company match* The stability of an established company (since 1969)* Opportunity for growth and advancement* Opportunities to serve your community* Much MORE!Responsibilities* Maintain, track, and account for all units in fleet on daily basis* Contact customers regarding delinquent return of vehicles and related charges .* Maintains all management reports in accordance with Crown's policies.* Forecasts goals and objectives for the department and strives to meet them.* Hires, trains, motivates, counsels, and monitors the performance of all rental department staff.* Prepares and administers an annual operating budget for the rental department.* Maintains reporting systems required by general management and the factory.* Attends managers meetings.* Monitors and controls the performance of the rental department using appropriate reports, tracking systems, and surveys.* Maintain proper appearance of all vehicles.* Understands, keeps abreast of, and complies with federal, state, and local regulations that affect rental car operations, .* Understands and ensures compliance with manufacturer warranty and policy procedures.* Accounts for all rental documents; ensures that none are missing and all are processed correctly.* Inspect units at delivery and upon return for damage Inform customer of charges* Directs and schedules the activities of all department employees.* Facilitates and/or conducts technical training .* Interact with service dept management and general manager to insure adequate but economic and efficient fleet size based on customer demand.* Accurately and completely Prepare rental agreements for customers..* Establishes and maintains good working relationships with customers to encourage repeat and referral business..Additional Responsibilities Include:* Keeps abreast of new rental car software applications.* Ensures that the rental areas and customer waiting area are kept clean..* Ensures the proper care, storage, appearance and inventory of rental units.* Ensures that all customers are greeted promptly and given fair estimates on costs of the rental unit..* Handles customer complaints immediately and according to dealership's guidelines.* Resolves employee issues while maintaining high employee morale and acceptable retention levels.* Maintains safe work environment.* Other duties may be assigned, based on company's needs.* High school diploma or general education degree (GED)* College Degree preferred.* Rental car operations management experience* Basic computer knowledge preferred* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists* Ability to resolve employee issues while maintaining high employee morale and acceptable retention levels.* Excellent interpersonal/communication skills and customer service skills - approachable, cheerful, helpful, etc.* Maintains professional appearance and demeanor at all times* Current Driver's License and ability to meet US employment and Crown's eligibility requirementsIf you are interested in the responsibilities outlined and have what it takes - Apply TODAY!EOE/DWFPThank you for your interest in Crown Eurocars and joining the Crown Automotive Group Family!PI128315249

Keywords: Capital BMW, Tallahassee , Loaner Car Coordinator, Other , Tallahassee, Florida

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