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Customer Care Specialist

Company: Proctor Honda
Location: Tallahassee
Posted on: April 8, 2021

Job Description:

This role includes nurturing current and future customer relationships through follow-up communications, on-site consultations, data-mining, and general face-to-face customer assistance. This role is responsible for ensuring customer familiarity with the many features and technologies our vehicles have to offer which is achieved by performing on-site demonstrations, as well as providing assistance via phone call/text/video. The heart of this position is ensuring the customer understands that they are welcomed, appreciated, and their expectations are exceeded.*PLEASE READ*Due to the current environment, please DO NOT apply or follow-up in person.The Important Stuff:

  • Pay range: $35k - $45k (includes bonus opportunities)
  • Paid vacation/sick/holiday
  • 401k options
  • Medical/dental/supplemental insurance options
  • Paid on-site training
  • Career growth opportunities
  • Discounts on products and services
  • Friendly work environment
  • Family owned and operatedThe Work Stuff:
    • Assist clients with vehicle technology
    • Perform professional and knowledgeable demonstrations of vehicles
    • Clearly and concisely consult with customers in person, virtually, and by phone Data mine: applying deterministic software to consult with clients regarding a vehicle trade
    • Internet lead response
    • Data cleansing/merging
    • Greeting/directing/assisting/and relationship building with customers
    • Maintain dealer training
    • Vehicle lot management
    • Administrative and Reception dutiesAre you Qualified?
      • Positive attitude
      • Excellent communication skills, both written and verbally
      • Comfortable working computers and learning new software
      • Ability to learn, retain, and articulate new information
      • Ability to independently define problems, collect data, establish facts, and draw valid conclusions
      • Ability to calculate figures such as discounts, percentages, and taxes Ability to multitask in a fast paced environment
      • Self-starter
      • Posses the drive, desire, and determination to meet production goals and expectations Must be comfortable communicating with customers on all platforms, ie phone/text/email/video
      • Well groomed appearance
      • Minimum high school diploma or GED
      • Clean driving record
      • Willingness to submit, and pass, a pre-employment drug screen and background check Knowledge of new technology and/or electronics is a plus
      • Knowledge of the automotive industry is a plus
      • Customer service or sales experience is a plusAt the Proctor Dealerships, we believe happy employees cultivate happy customers. We strive to provide a pleasant and forward thinking working environment that exceeds the expectations of both our internal and external customers. We actively search for employees who are motivated, dedicated, and enjoy being part of a team environment.This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.EQUAL OPPORTUNITY EMPLOYERAPPLICANTS STATEMENTI understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and the Company has the same right. No one other than the President of the Company has authority to modify this relationship or make any agreement to the contrary. Any such modification or agreement must be in writing. I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them. I release my previous employers from any liability as a result of their disclosure of information about me to the Company. I also authorize the Company to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information. I further understand that if employed I will be on a 90-day introductory period, and that termination for unsatisfactory performance during that period will not result in any Company responsibility for unemployment benefits. I further understand that completion of the introductory period does not confer any expectation of continued employment, and that if employed, my employment will be for no definite period and at-will. By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete and accurate. I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed. I certify that I have received a written notification that the Company may obtain a consumer report or reports on me. I authorize this Company to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons. If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment. I understand that the term consumer report includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports. I further understand that the term investigative consumer report means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information.

Keywords: Proctor Honda, Tallahassee , Customer Care Specialist, Other , Tallahassee, Florida

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