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Outbound Representative Work from Home

Company: C3/CustomerContactChannels
Location: Tallahassee
Posted on: May 5, 2021

Job Description:

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!Outbound Representative (Work from Home)In this role you will take your exemplary customer service skills, patience, understanding and compassion to make outbound phone calls for our clients' providers. You will answer questions related to their demographics and network status. We offer medical, dental, vision, and 401K benefits as well as earned PTO. Job Responsibilities

  • Professionally handle a high volume of outbound calls. This is not a sales position, it is focused on calling Providers and updating their information (e.g., Location, Provider Names, Hours, etc---)
  • Thoroughly and efficiently gather provider information and properly update information.
  • Ability to utilize and navigate multiple systems simultaneously.
  • Be dependable and meet all attendance requirements.
  • Meet or exceed company and client performance metrics.
  • Maintain a balance between company policy and client benefit in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its providers.
  • Ability to accept and embrace changes within the current business environment Qualifications
    • Ability to pass a drug screen and background check
    • Dedicated area to work from in your home
    • Internet speed requirement of 20 Mb/s for download speeds and 5 Mb/s for upload speeds (Wireless access is not permitted)
    • Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
    • Ability to articulate and read script efficiently.
    • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
    • Highly developed sense of integrity and commitment to accuracy.
    • Be a team player Work from Home RequirementsEverise is pleased to offer positions that allow 100% Work from Home. However, it does take a special breed who can tolerate what can be an isolating experience. So, to ensure you are applying for this job with a clear understanding only apply for this position if you can meet the following:
      • Work independently without face to face management interaction
      • Ability to train in a remote environment (e.g., all your training is over the computer, this can be difficult for some, make sure you will feel comfortable with this type environment)
      • Proactively manage issues that prevent your ability to maintain a productive work environment (e.g., ISP issues that prevent your ability to work)
      • Tolerance for working without human interaction but ability to replace that interaction with communication channels provided by Everise team
      • Dedicated area to work from in your home and abide by specific controls that will be required of you in that environment
      • Internet speed requirement of 5 Mb/s for download speeds and 1 Mb/s for upload speeds (Wireless access is not permitted) System RequirementsThe employee is responsible for purchasing/using their own equipment per specifications below:
        • Flat screen monitor if operating with a tower. Laptop screens are acceptable.
        • Wired Ethernet connection
        • USB Wired Headset
        • Modern computer tower or laptop (tablets and/or cell phones are not acceptable for this position)
          • Processor: i3 or greater
          • 8 gigs of memory
          • Required peripherals to operate computer (mouse/keyboard) If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Keywords: C3/CustomerContactChannels, Tallahassee , Outbound Representative Work from Home, Other , Tallahassee, Florida

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