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Small Business Sr Account Manager - Work from Home

Company: Lumen
Location: Tallahassee
Posted on: June 12, 2021

Job Description:

About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The RoleThe Account Manager Sr - Outbound Sales rep is responsible for growing revenue through outbound customer calls for care, sales, & retention for Lumens product portfolio. Accountable for protecting base revenue, incremental new sales to existing clients, new logo sales, and meeting/exceeding sales/service targets and quality customer service expectations.The Main ResponsibilitiesResponsible for updating relevant customer information-including but not limited to customer activity; funnel; opportunity updates; maintenance of monthly goals; customer proposals; customer contracts.Create sales in new accounts and cultivate new opportunities within existing accountsFulfills most complex and solution diverse sales opportunities with national solution with potential MRR>$500. Includes multi-site national solutions with layered solutionEngages with pricing and order management (POM) and required to work managed service agreements (MSAs)Engage with service delivery team on complex solutions requiring project managersEnters local (ENS/CRIS) ordersActs as subject matter expert, presenting to new hire class on national solution fulfillment. Mentors lower tenured Account Managers.Works most complex referrals from Customer Care, Inbound and Repair.Works high Monthly Recurring Revenue (MRR) priority leads.What We Look For in a CandidateBasic Qualifications:High School diploma, GED or equivalent education excellent oral and written communication skills.Ability to multi-task in a dynamic environment.Active listening skills to identify sales opportunities.Preferred Experience:Prior sales and care work experience of 4+ years inbound and/or outbound experienceConsistent high performing sales representativeDemonstrated sales success in all MQL lead types (YouCan, Conversica, Harland Clark, LeadGen, MTU, ACQ, Base upsell, Retention)Demonstrated won sales and experience in both ENS & CRIS billing systemsProficiency in SalesForce and Inside Sales.Com; sales tools Marketo, TMI, SalesLink.Proficiency in local and national solutionsWhat to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 249181EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Salary RangeSalary Min :28413Salary Max :70356This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Salary RangeSalary Min :28413Salary Max :70356This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, Tallahassee , Small Business Sr Account Manager - Work from Home, Other , Tallahassee, Florida

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